Did the NSA say this? I don't recall that they did
In big bold font on their homepage:
"If You Have Nothing to Hide, You Have Nothing to Fear"
I had to handle a situation from a rather technical guy not long ago who decided he would take it upon himself to set up an ipod for hold music. The problem is, he didn't have a charger for it. Rather than go out and buy a charger, he decided he would power it off the company file server and install the itunes software. Unfortunately, because he was a techie someone made an exception and granted him elevated privs on the server. The root volume on the server rapidly filled up with music downloads and the crash caused significant downtime in an office that is dependent on time sensitive transactions. You can't make assumptions about your users ability to drive things if you are the ones responsible for devoting overtime resources to fixing it all.
Not to be condescending, but the vast majority of users I have spoken with over the last 14 years are barely computer literate. Although it is important to understand standards and conventions, etc. and even a simple thing can get you in trouble, most people I talk to can't even read things off the screen properly. There isn't anything wrong with that, and on the other hand usually I can not begin to comprehend the business tasks they perform so we work together as a team. People just need to work together and get over their ego trip or self confidence issues with calling someone for assistance. I've been in IT a long time, and I still call technical support.
Heavy start menu user here. Windows 7 was my first transition to new craptastic interface. I never could get comfortable and settled on an alternative, bblean.