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Super-ATMs Being Rolled Out 270 has an article up looking at something I find interesting and somewhat confusing. The Vcom ATM is an attempt to make people's lives more convenient by adding unexpected functionality to the standard Teller Machine. Besides dispensing cash, new ATMs can fulfull the roles of PayPal (by sending money to people), bank (by cashing checks on the spot), and cellphone store (by selling Verizon services). From the article: "The Circle K and Exxon Mobil machines are far more basic than 7-Eleven's Vcoms, which have been called overengineered. Several dozen customers polled informally outside a 7-Eleven in Winter Springs, Fla., recently said that they had never used the Vcom inside, and one woman who said she did use it once to withdraw cash complained that it was 'confusing' and 'complicated,' and added that she would not use it again. 'There were just too many steps,' said the woman, Peggy Baker, who teaches French in Winter Springs. 'And the $1.75 transaction fee was too much--it was painful.' She said she was not interested in the other Vcom features, which require users to enroll and enter a Social Security number on a touch screen."

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