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in short, potential D-Link customers BEWARE of D-Link's "support".
This is my last email I sent to D-Link USA. Needless to say that nobody bothered to reply.
You can read my full D-Link DNS-323 odyssey story here: http://forum.dsmg600.info/t415-Firmware-103-destr
as told before I am located in Athens-Greece and the DNS-323 was purchased from an on-line German shop via Ebay.
Although I have desperately asked for assistance from you (written technical advise and answers to my questions via e-mail and NO RMA)
you have refused. After spending an excess amount of time on domestic and abroad phone calls this morning and afternoon
I have come to this conclusion:
1) D-Link USA doesn't provide assistance to customers outside the United States.
2) D-Link Greece won't support me because my product was purchased from Germany
3) D-Link Germany charges a ridiculous amount of money per minute for phone support and when someone bothered to answer
I found out they can't support me because no one speaks English; hence no support!
3) Next logical assumption is to call an other European D-Link office (like one of your colleagues advised); the UK for example.
But guess what: D-Link UK won't support me because it's a German product! (that's what the guy told me anyway) and I must
contact D-Link Germany directly. When I cried that nobody speaks English in D-Link Germany HQ I was told "then learn German" (!).
So, it all comes to this:
I will never ever buy a D-Link product in my life and as an IT manager I will make sure I will let my friends, colleagues and customers know
about your products and support. I will also make sure I will post my D-Link/DNS-323 adventure in as many sites possible, for I wish to
hurt your reputation as much as you have hurt my patience, nerves and wallet.
Finally, I hope you have at least the decency to show this email to one of your supervisors.
Thank you very much and have a nice day.""