I suggest you look up probate law. Like I said, this is not an uncommon situation, it's simply become a story because it involves an iPad.
"Authenticated" copies of legal documents (and a will and death certificate are legal documents) are considered to have the same... how we say in english? Legal Power?
Send them by snail mail (together with any legal document copy that states you have right over the matter), with proof of delivery (so you can prove they received it).and they *SHOULD* grant you the access you requested - otherwise, they're stalling you and are subject to legal penalties.
Of course, this is applicable to "normal", "real life" things. By some reason, people things that anything "virtual" is beyond the present legislation - even when present legislation money and contracts are involved. Go figure it out.
Right, and at the moment the will isn't authenticated (that's the 'expensive' step involving the court that the family is complaining about). It's not always strictly necessary to do it, but in certain cases like this (or a locked safe, or a family that is challenging the will etc) it is required. That is all Apple is asking for here along with certification that the iPad involved did belong to the dead person.
Now assume that I inherit my father's estate and I add a stolen safe into the
possessions, also made by SafeCo. What happens if they unlock that for me
without a court order?
If it's a stolen safe, it's not yours. (I assume it's not your late father's since if you inherit it it would be yours). So it's registered with someone other than you or your late father's. So SafeCo don't need a court order to know not to unlock it.
Now assume that you inherit your father's estate and one of those possessions is an ipad, made by Apple. Now it's up to Apple to unlock your ipad, since they have your father's details on file, so you have a right to it.
No need for a court order either way, just common sense.
This is exactly what Apple are asking for is this case - proof of ownership, and the standard legal verification of the will. Like I said in other threads, this is a pretty standard part of UK law involving wills and the transfer of property. It's just making waves because it's Apple and the first "edge case" to make news since they made their Apple ID reset procedure much more secure.
1. I don;t know anything about the case you speak of
2. Providing a death certificate and a will is more than proof needed in this case. There was no one to be protected.
2) No it isn't. A court needs to validate the will, which is what is being asked for here. A will can be acted on with a simple executor in most cases, but in areas where third parties get involved (unlocking safes, transferring assets between banks, etc) the will is required to be officially ruled on by the court to ensure that a) it is the only will that will be legally in effect (in case the woman wrote more than one), and that b) she is the actual owner of the iPad and it's not a stolen one that they're trying to pass off as hers.
I'd be surprised if there were no way to bypass that.
You know apple has a backdoor. If you gave them a locked machine they could unlock it. Which means there is a backdoor...
I haven't looked into it recently so you could be entirely correct. But I'd be very surprised if you can't root a locked ipad.
The "backdoor" is the Apple ID - you need that password to bypass the lock. Apple obviously has this (well, they have a hash of your password and the ability to reset it). If they want to unlock it all they have to do is reset the password to the Apple ID. They don't need a special backdoor to get around this.
This feature was added because of the massive theft problem and the "easy" way to circumvent the security - just restoring the device then, boom, you have a new iPad/iPhone that you can sell on.
Now the Apple ID that is entered when "Find my iPhone/iPad" is turned on (and it's on by default, or at least you are prompted during setup to turn it on) you absolutely cannot restore the device without it. You can get as far as wiping the device, but from then on it will be impossible to restore it in working condition since the installer will fail the server check because the device is locked. It will prompt you to put in the Apple ID and password.
It used to be far more trivial to convince Apple to do a password reset, but it resulted in a social engineering security breach, so now they are *much* more stringent about it.
Now, as to whether you can root a locked iOS 7 device to get around this, I have no idea.
UK Laws doesn't apply to USA companies. Apple Computer is a USA company.
Why not just get access to the email address and send the password reset. Now you have access to the device password and password access to device. It's not that complicated.
They don't know the email, or the password.
this article justifies my reasoning to give up on apple products. they make great products but when its comes to solving problems, you're pretty much screwed. I've had similar situations. Other than hardware reset of the devices (and losing content), I've received no help from apple.
You're justifying leaving them because they're following the law?
That's a new one on me, but whatever floats your boat I suppose.
So let me get this straight, that's a stolen iPad? Is that what you are saying? Because you can't be saying anything else. The whole reason you want this family to jump through hoops is that you believe the iPad is stolen. I suspect it would be a simple matter for Apple to determine the owner of the iPad. They then can compare that against the death certificate to indeed confirm the owner is dead. They can also review the will that indeed the person was bequeathed the iPad. So basically Apple and you, are being a bunch of douche bags.
A will is not enforceable in the UK until a court says so. Usually it's not necessary (and cheaper), but until it's done (the hassle that the family are complaining about) it's just a piece of paper.
Apple is following the law and has seriously tightened up their security after the last debacle involving social engineering and a reporter who had his Macbook remote wiped by a third party. They got slammed for that, so they fixed it. Now they're getting slammed for being on the side of security instead of convenience.
With that court order (which will be trivially granted) Apple will reset the Apple ID. Until then they only have the word of the children and a fancy solicitor's letter that the iPad belonged to the mother - I mean, they don't know the login details - and they want to be sure. It's almost certainly not stolen, and almost certainly has been included in the will - there can be different wills that say different things, until one is determined to be the actual one, as defined by (guess what) a court of law).
Hate Apple all you want, but what they're doing is pretty standard and is adhering strictly to their updated security policies - policies that were put in place after they took major flak for a pretty serious security breach in the past. But you know, hate them if they are too lax, hate them if they are too secure - it's all gravy for an Apple hater.
The tools for resetting the firmware on an ipad can be found with a simple search. Worst case, jail break it.
And after that who cares what apple says.
Since iOS 7 if you DFU restore a locked iPad it will be bricked without the Apple ID that locked it. This is an anti-theft measure installed after they had major criticism for their security being too lax.
What else is new? Human interest takes a back seat to Apple's interests. I'd suggest they have no respect for the dead, but in this case, they are respecting the will of Jobs by carrying on as he would.
(yeah yeah, troll modding here I come. He was pretty famous for being a major ass.)
So, when they were the subject of severe criticism for having lax security (justified in my opinion) after someone used social engineering to reset a reporter's Apple ID you hated them then, and now that they responded to that criticism and improved their security to be less convenient they're still to be hated?
You're a very angry person when it comes to Apple. How much of your time would you say you spend raging on the internet because people buy products from a company you don't like?
You don't need a credit card to have an Apple ID. You don't even need to put in a real address (or the one you live at, certainly - Apple doesn't verify that).
Who knows what information Apple has on that iPad and subsequent account? Of course they know what it is, but they need a court of law to say "the people asking for access to it are legit, you can reset the Apple ID".
Perhaps Grandma was too busy dying to be concerned about what bullshit some company was going to pull with her possession. As was the family. Apple asked for proof of ownership. Fair enough. They provided *three* forms of it. That should be the end of it.
All that bibble about "what if" is bollocks. It was her iPad, she died, it now belongs to the family who have proven that they are the family. Unlock the fucking thing.
No, they provided a death certificate, that proves a woman died. They provided a will that said all her possessions go to the kids, and a fancy letter from a lawyer that says the same thing.
None of those things prove that the iPad they want unlocked belonged to the dead person, hence the court order.
This is all pretty standard stuff. It's just big news because someone wants ad impressions via click bait and slashdot just loves to hate Apple. Someone is making a mortgage payment off this story.
Say I inherit a locked safe made by SafeCo from my dead father. I have a certificate proving he is dead, and a will that says I inherit his possessions.
Is SafeCo obligated to open the safe with their master key. Do you think they might ask for a court order, as is standard in probate law?
Now assume that I inherit my father's estate and I add a stolen safe into the possessions, also made by SafeCo. What happens if they unlock that for me without a court order?
Why is it Apple's problem?
Is it a safe manufacturer's problem if a locked safe is inherited by the children and they don't know the combination?
I'm pretty sure they'd ask for something like, I I don't know, a court order perhaps, if they were asked to enter their master code to unlock the safe if the original owner had died and their kids wanted access to it.