Slashdot stories can be listened to in audio form via an RSS feed, as read by our own robotic overlord.

 



Forgot your password?
typodupeerror

Comment: Re:OTRS (Score 1) 321

by isn't my name (#27007019) Attached to: Best FOSS Help Desk Software For Small Firms?

We too use otrs. It allows for e-mail creation of tickets, the backend data is stored in MySQL and we use in-house Crystal Reports expertise to extend reporting. You can create custom fields.

The administration is not as well documented as it could be, but the mailing list is active.

I had not heard of RT, so I can't say how it compares, but otrs works well for us.

The first time, it's a KLUDGE! The second, a trick. Later, it's a well-established technique! -- Mike Broido, Intermetrics

Working...