Comment: MS Research did some more useful research here (Score 1) 140
http://channel9.msdn.com/Blogs/TheChannel9Team/Kevin-Schofield-Tour-of-Microsoft-Research-Part-II-machine-learning
http://research.microsoft.com/en-us/um/people/horvitz/interrupt.htm - this is his stuff about email/IM interruptions
for example this one http://research.microsoft.com/en-us/um/people/horvitz/learninterrupt.htm
I have only really watched the video myself, it's an interesting idea - using webcam, microphone and your calendar, try to estimate how much is your time worth (in dollars) at any particular point of time. I guess the guy was so annoyed with IM that he decided to dedicate his research to it