Comment: Re:Depends on what the initial contract says.... (Score 1) 338
That's the catch. The standard Wireless Customer Agreement says that you can avoid the ETF if AT&T "increase[s] the price of any of the services to which you subscribe, beyond the limits set forth in your customer service summary" (emphasis added).
The Customer Service Summary (CSS) is the piece of paper that you get when you sign up, and is unique to you. You can download it from the online account.
The back page lists the estimated credits, adjustments, other charges, government fees and taxes. So you have no case as long as the fee actually imposed is less than the estimate in the CSS.
And guess what? My CSS from a year ago has a line item for "Other AT&T Surcharges" (for which there was no actual charge until now), and the estimated amount is higher than the new "Administrative" charge.
No wonder people who complain are told it isn't a breach of contract.