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Comment: Re:I don't see what good unlocking does (Score 2) 77

by houghi (#47537355) Attached to: Compromise Struck On Cellphone Unlocking Bill

My Verizon iPhone 5

As sdomebody living in Belgium where locking is (for now) forbidden, this confuses the hell out of me. The phone is identical to all providers. Sure, some services might not be available, but you can buy any phone and use it on any nwetwork.

If I want a new phone I just go to the store, buy one and transfer the data. You can letthe store do it for you. You can buy a phone where you are locked in, which means you will have to pay the provider for a certain amount of time. They are shortening (or already jhave?) to one year. You are still free to use any phone you desire.

Oh. They are also working on removing roaming costs completely in Europe and have a universal power supply.

It is as if they are listening to the people, not the companies. Silly socialists.

Comment: Re:Dismantle DHS (Score 3, Interesting) 190

by houghi (#47518067) Attached to: The Department of Homeland Security Needs Its Own Edward Snowden

1st. Left? What left?
2nd. Created under right and the left hated it, extended under left and the right hated it.
So you still think you have some say in this?

Only a fool will think that if you do the same thing over and over again, you will get a different result.
Voting R one time and D the next time and then R again and back to D is not doing things differently. Building a guilotine and off with their heads if they do not perform as promissed is doing things differently.

Comment: Re:let me correct that for you. (Score 1) 613

by houghi (#47509527) Attached to: Experiment Shows People Exposed To East German Socialism Cheat More

That same Capitalism, where everybody is not just allowed, but encouraged to do whatever other people are willing to pay for, will solve that problem

No RIF'd Employees Need Apply For Microsoft External Staff Jobs For 6 Months
Is it that capitalism you are talking about?

Comment: Re:Let us keep our thoughts with our Kremlin frien (Score 1) 667

by houghi (#47499823) Attached to: Russian Government Edits Wikipedia On Flight MH17

Do want to shut /. down? Because that is how you shut it down>
This is a discusion site. Discussions have by default speculations.

And welcome to (world) politics where people are pawns in a game they have no part in. (Although sometimes they tell you you do by 'voting'.)

Yes, speculation can easily be confused with facts by some peopel. Also think that if there was no speculation, many times there would also no be any incentive to bring up any proof. Speculate what would have happend in this case:
Everybody is waiting for evidence. Nobody does any staements and speculates who-dun-it.

The result would be that nobody would be willing to look into it.

Comment: Re:Black hole? (Score 1) 277

by houghi (#47476745) Attached to: Sony Forgets To Pay For Domain, Hilarity Ensues

Businesses are not one person. You can do this, because it is important to you. For companies there is a difference. Many people are involved. Perhaps over several IT departments in different continents.
Thos epeople get sick, have holidays and leave the company for several reasons.

First what often happens is that there is no group email adress like dnsadmin@example.com, but rather john.doe@example.com. Then they might split up the company and first just for tax purposes.

Oh and sometimes they need a domain NOW while no IT people are available, so they do it quicly and will do the the transfer later.

And then you have those domains that you do not realy use anymore.

So it is normal that things get forgotten. So here is an idea for allthose who say that never happens to them:
Make a business case out of it and sell the service to companies. You can inlcude gthe service of doing their worldwide DNS service and deal with each local company and department. You can inlcude everything that is included in DNS.

All others are basically looking for technical solutions for a social problem.

Comment: True to their own website (Score 1) 401

by houghi (#47461591) Attached to: Comcast Customer Service Rep Just Won't Take No For an Answer

From their website at http://customer.comcast.com/he...

If you are looking to completely cancel your XFINITY service, we ask that you call us at 1-800-XFINITY (1-800-934-6489). We want to make sure weâ(TM)ve done everything we can to give you the best experience, price and package. We would also love to hear any feedback you have so that we can improve our service.

The call agent was just true to what Comcast told him to do. To be SURE everything has been done possible.
Fun thing is that when you go up one level to http://customer.comcast.com/he... you won't find the information on how to cancel. In fact I needed google to find the page.

Comment: Re:Very typical of them (Score 1) 401

by houghi (#47461487) Attached to: Comcast Customer Service Rep Just Won't Take No For an Answer

Listening to it, it clearly is a management issue. The call agent probably will loose his job over this, becayuse he was the one that got taped, while management was pushing them to do this.
Somewhere it will be written that call agents should not be doing this, but get payed for retention and are trained to do it that way.
If bonusses are directed towards retention, then retention is what they will do, no matter what. These agents do what most people would do. See how they can make the most money. That is why they get incentives for retention, because that is what the management thinks is important.
If they would not think that is important, they would not put the money there.

Obviously the 'quick action' will be firing this guy. However what is actualy needed is not a quick action, but rather a slow action. This means first looking what your priorities are and what your goals are as management and be seriosu about it. If it is money, OK, then do this and back up the people on the phone. Tell them he did a great job.

If it is customer service, find what you think actualy IS good customer service, without forgetting you also want to make money. (Yes, you can do both.)
Good service (or Quality for most managers) is something where if you ask 5 people, you get 6 opinions, so you need to have the definition ready that everybody in higher management will defend.

Next work your way down. This might need a complete change of mindset for the company and will take 2 to 4 years for a company the size of Comcast IF management agrees on it.

Told you what is needed was a slow action.

If _I_ were Comcast, I would go for the money and buy a couple of new houses. Much easier to fire a call agent, his trainer and is supervisor than doing this change your mind shit for 4 years.

Comment: Re:user error (Score 1) 710

by houghi (#47458879) Attached to: People Who Claim To Worry About Climate Change Don't Cut Energy Use

People can live without a clothing dryer.

I never use a dryer. I just let nature take its course. I use a community washer/dryer, so in the first place it is cheaper not to use it.
This also makes me use the washer when I have a full load, not for just three socks.
The thing is that it was first money driven and later I started to realize how stoopid I used energy. An electric toothbrush? Seriously?
I do not buy bottled water, bvecause tab water in the western world is good. Not just good enough.
I also worry about climate change.
Yet I still take my car to work, while public transport would be possible AND cheaper, just less convinient. I also worry about my weight, yet I do not do any sports. I know people who had their father die of lungcancer and worry about that and light one up at the funeral.

Never test for an error condition you don't know how to handle. -- Steinbach

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