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I immediately out of distrust called a support rep from their company (who stated plainly...as if I were the one on crack) that I needed to put the coupon code into the coupon field, but there was no field...which he wasn't able to understand for some reason, but since he seemed rather assured there must be a coupon field in there, I felt like taking the step from 3/4 to 4/4 of the order. Surely this elusive coupon code field would be on the 4/4 area.
But bam! I reach 4/4 and they charge me the full price. I call back to petition this issue, and they say they will refund but a day later I receive an email stating it is not their policy to refund.
Now, I realize I had just been had, but what would you have done in the same circumstance to prevent this? There was no confirmation before finalizing order screen, and I thought such was not only common practice, but actual law in some states. While I am still pursuing this issue with my bank, I would really like to know what more I could have done to prevent myself from being ripped off in this way. Furthermore, Network Solutions used to be a decent company."
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