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You can create the greatest or cheapest control room and it will fail unless you known the process. The company, it's culture and it's people are not going to change (much) just by you building a control room.
How are they handling crisis now?
- Lot's of people discussing with each other? => big screens / whiteboards on the wall. open sight-lines from workspace to those walls.
- The problem quickly gets broken down in lots of (parallel) bits which needs specialistic knowledge to solve? => fairly Isolated 4-screen work-places.
What's the impact of a failure?
- very public, broad impact => communication is essential => war/press-room with overviews and managers
- Few large accounts => use your space / dollars for something else.
It's not about chairs and monitors: it's about how a company is most effective. Using big bucks to create a control room is just a waste of money if you do not know how it is going to be used.
Don't talk to us:talk to the people how are actually doing the crisis-handling at this very moment.
There have been, and are, many java open source projects. I was wondering why they are not part of this site. Especially SUN has been a real advocate for open-source in the past.
ps. C# isn't exactly 'Free' I guess.
If only half of the people working on a non-solution, on which they own their daily bread, where so courageous.