I've submitted this on EA's Facebook wall and repost it when it gets deleted:
EA's website is impossible to use. I started out trying to sign up with Pogo. On the registration page, it provides two fields to type your password into. I type my selected password in both places and fill out the rest of the registration form. I submit the form and get back "you need to provide a password". I go to help and select "Talk to an adviser" It asks me to log in. I follow the links to register an account on the main EA website, check my email confirm, and go back to "Talk to an adviser" I select Pogo as the Product. I get a spinning circle below for about 20 minutes. I stop it... Actually there's one still going as I type this. I log into Pogo using Facebook. It tells me I need to update my profile. I attempt to update it. It tells me my password is not correct. I attempt to go to EA's forums. It tells me I need to create a persona. I'm looking at a page that says Select a default persona, a spinning circle, and "Add a persona". As I type this it finally returns and I click on the icon that beneath it says hackwrench (EA ID). At the forums it says "Your email address is UNVERIFIED. You will be unable to post new topics or replies. Please visit the User Profile page to verify your account.
Electronic Arts". I thought I already did, that but okay, I click through the links until it tells me a verification email has been sent. I go back to my email and click on the verification link. It tells me I am now verified.I go back to the tab that said it sent an email, click back to the forums, and hit refresh. It still says I'm unverified. I log out and log back in. It no longer says I'm unverified, but I click through a few pages and still don't see an option to post. Back at the help site, I find an article for EasyInfo. I install and run it. I click on test your system. I get an unhandled exception error message dialog box, but it says I can continue. The EasyInfo window has expanded and there is an unpopulated box with the title "Games list:" and a blue button that says update games list. I click on the button, and get a dialog box that says "Progress indicator please wait while the games requirements info is retrieved". Then I get a unrecoverable error box that says "UserImterface has stopped working. Close program." The only option left to me that I can see is to post here on Facebook.
This post keeps getting deleted, but since it is my only communications line with EA, I'll keep posting it until I get a response...especially since this is supposed to be an option with "Connect with us".