Recently, I was on a long flight with my two toddlers. The journey started out very well. The kids were happy to have their own seats, and spent their time watching videos and playing on the flight entertainment system. In the middle of the flight, though, they woke up, and frightened by the unfamiliar surrounding, started crying. One of our co-passengers, a middle-aged man, got upset about having been woken up and started to complain very vocally. Later, when the kids cried again, the man looked at them and yelled at them. Being menaced by a stranger provoked the already unsettled children further. In turn, they started crying even louder and it took my wife and me a long time to calm them down.
My response was to point to the man that by purchasing an economy class ticket, he like all other passengers had implicitly agreed to mutual tolerance. But I admit that I was aggravated and found it very difficult to keep my calm. What would other Slashdot readers, parents or not, have done in this situation?