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Comment Where would Comcast's "Lost" Customers Go? (Score 1) 114

From TFS:

"There is a reason we want to provide our customers with better service, faster speeds, and a diverse choice of programming: we don't want to lose them."

If Comcast's customers aren't happy with the company's customer service, speeds, programming, etc., where else could they go? It's not like most people have a lot of options to begin with. And if Comcast is allowed to expand it's empire, that will only ensure that US consumers have even less options in the future (for cable providers anyway). You can't lose a customer if you're the only viable game in town.

Comment Re:Escalate your trouble ticket (Score 1) 396

300ms is definitely not the norm. I live on the US east coast and my latency to LA or Seattle is usually 100ms or less. However the OP doesn't mention whether the latency is ~300ms to all addresses or only the mentioned test servers. If you're pinging 300ms to all machines in the same country on a modern broadband connection, that connection is definitely broken. Since you mentioned it's DSL, my quess would be trouble in the phone lines.

Bad routes can also be to blame for poor latency, although that would only affect the latency to destinations on certain networks. I once had a ping of 200ms from Atlanta, GA to a server in Houston, TX. Turns out the traffic was being routed from ATL, to DC, to NYC, to Chicago, to Seattle, to San Francisco, and finally back east to Houston. No joke. Luckily, I was at a university who happened to have a very understanding IT staff. They were able to force that traffic to go out over a secondary ISP that was available. The average Joe Customer of any big box ISP usually isn't that lucky though. Bad routes are something that many users just have to deal with.


Submission Zappos Hacked: Internal Systems Breached->

wiredmikey writes: Zappos, best-known for selling shoes and clothing online and its top-notch customer service and corporate culture, appears to be the latest victim of a cyber attack resulting in a data breach.

In an email to Zappos employees on Sunday, CEO Tony Hsie asked employees to set aside 20 minutes of their time to read about the breach and what communications would be sent to its over 24 million customers.

Zappos was scooped by Amazon in 2009 for approximately $880 million.

While Hsieh said that credit card data was not compromised, he did say that "one or more" of the following pieces of personal information has been accessed by the attacker(s): customer names, e-mail addresses, billing and shipping addresses, phone numbers, the last four digits of credit card numbers. User passwords were "cryptographically scrambled," he said.

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