All of that being said, it is obvious Rumblefish fucked up this time. Who knows exactly why, but they did. I think it is important that before crucifying them you understand that the service they provide is extremely valuable to artists not on a major label.... so at least give them that.
And before the venomous masses can call me a shill or whatever: we actually never did business together, nor did I remain contact with Paul, and so I have no reason to defend them other than what I stated above. People and companies fuck up some times. I have a feeling Rumblefish will learn from this mistake.