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Comment FrankenOS V0.1 (Score 1) 484

Since Frankenstein does have a more negative sound, my FrankenOS should definitely contain

- Cooperative Multitasking
- BSOD screens
- VI Editor as the only one allowed (Due to the complexity of the interface)
- Novell ipx/spx Netware for communications
- Floppy disk in case you need to perform manual updates

Hmmm looks like a sound description of WFW with Novell Netware connection.

Comment hybrids are making more sense to make the electric (Score 1) 688

I have a company car, meaning I have to visit customers in differnt parts of my country.
some of the reasons why I find electrical cars for the moment nothing more then a gadget

- the complete lack of a charger facility comparable to the service of a gasonline tankstation ( 10 minutes stop and my car can drive the whole week)
- Mechanics. The nearest mechanic capable of working on an electric cara is living about 30 km from my home. Most of time, my car is in the neighbourhood of my home.

It's not i'm not willing to drive an electrical car, but for now they cannot be serviced as a normal car.
However for my next one, I will for sure evaluet an hybride one (think Toyota). For both the serviceability I require and the use I made of a car, this seems to fit.

Comment Re:Codeword (Score 1) 479

why riddle the caller? Just have some voice controlled computer asking the basics like "did you try to turn it off and on again" with the shortcut of saying "yes" before the sentence is completed (a computer is not annoyed by this). Then you will enter enough information like "yes, it says 'timeout' every time" for the real support guy.

Voice controlled tools are nice gadgets, but can't beat a good troubleshooter, even on the phone.
Intuition, senses...

user: Yes the application says 'timeout' every time.
Support: That ticking sound I hear in the background 'tick..tick..tick..tick' does it come from you're computer
User: Yes
Support: If this is recent behavior, you're hard disk is probably crashing. You need to visit a hardware store and come back for applicative support after fixing that.

Comment First Tier Support (Score 1) 479

Most of the Service Desk Agents staffing first tier support are not technical.

Be nice, answer their questions and ask polite to be transferred to 2-Tier support on the end of the script.
1-Tier support tends to be less cooperative when you're starting to yell and accusing them for lack of knowledge. Treat them as human beings, but let them understand you know what you are talking about. Be as cooperative as required from the service desk.You get much more...
Otherwise there is the risk you do not get proper support.

1-Tier, 2-Tier, 3-Tier, Incident Manager, Problem Manager: been there, done that.

If you don't get to 2-Tier support or a solution, open a complaint ticket. Any mature organization accepts complaints through the service desk and will handle them as it is a regulated procedure.

Real life:
Me: My ADSL modem doesn't synchronize anymore. I've already checked and double-checked cabling and made a hardware reset.
SD: Funny I see you're modem connected.
Me: Hmmmm... The modem is not connected to AC power nor it is connected to the PSTN line. Would you be so kind to transfer me to 2-Tier please?
SD: hold on.... transferring to 2-Tier

Comment Re: Two things (Score 1) 247

Yep, but the country you are residing can make some action a crime or not.
And sometimes it will be hard to find out which law have to be enforced. It can be complicated. Which is my point.
The guy posting on facebook was not aware he was breaking some law. (In my personal opinion, which does not count, he didn't)
Altough it is clear to you which law has to be followed, the road is open for misinterpretations if you can' correctly identify the country which law is applicable.
I guess this is the price of globalisation.

Comment reports versus dashboards (Score 1) 179

A good report is decission tool wich contain data just like a dashboard, but it has also added value by conclusions made by the reporter.
Putting data in the proper context with background info is not easy to do with a dashboard. If one manipulates a dashboard on purpose to tell the story behind the graphics, one is already creating a report.

While driving a car, one needs to know the speed: Dashboard.
Fuel expenses: Report. First 3 days of the month you were driving in the alps, which consumes more fuel then intercity traffic. Without AI, you need a reporter to make this kind of remarks.

Comment play the game (Score 1) 388

I had a similar issue with my provider email account. A guy with nearly an identical name using his email address for bussiness.
My email happened to be a verry comon typo for his address.

So far I had receieved porn, threats, priceropositions.

I created a mailgroup, with all addresses found including his address and forwaded the bulshit blindly.
Threats, porn, price offers, anything..

It finished soon :)

Btw: previously I've mailed the guy to choose another. My address predates his almost 2 years and he was running a bussiness.

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