I don't give a rat's ass about Sony's problems. I'm here to ask about the awful consumer experience I had with my original Xbox and what exactly is the truth about this new product. Here are links that show what a known issue those drives were.
Now there's an entire market based upon replacing your Xbox's DVD drive with a better one such as Samsung.
Microsoft's support solution: clean the disc. No matter how many times you tell them the disc is brand new, they say it's a dirty disc.
Then there was the power supply issue. A recall in which power cords were issued to cover up shoddy circuitry that could and did cause house fires. Mostly due to bad soldering. In the recall, older Xboxes were given power cords with breakers, so in the event of a short, you may burn out your Xbox but at least your house won't burn down.
So a few weeks ago we started to see Xbox 360s in demo retail models showing the dreaded Error 74. Photograph of it here.
Now we have reports of crashes that yes, are online and could be from a vocal minority, but I have never heard of or owned a console that crashes the way photographs show us is happening to the 360 - and let's remember the people complaining about it are the ones who braved the cold and the nuisance of picking one up.
Now apparently there is a fix in the form of suspending the power supply. People are finding it's working. Ergo, the power supply is defective. Just like the one on the original Xbox which was RECALLED.
Whatever marketing spiel Microsoft want to give, I want for them to answer one thing. What exactly is Error 74 and Error 79 - what does it mean is happening to the box. They have refused, as they did with the Thompson DVD drive, to let us know what is going wrong. Even if it isolated. Does it bode poorly for the future? Why is there a SPECIFIC error message already in the box's OS that is happening to people?
Now we know for certain that the machine is not only prone to overheating, there is an inbuilt error message related to it.
And did you hear about how the tech support person told that guy to "wipe his video cables with a soft cloth"? Too rich.