Slashdot videos: Now with more Slashdot!
At least at my store, the technicians are capable. I've seen some other geek squad's do stupid, stupid things and thought to myself "So this is why we have such a bad name..." Then I realize that some things are unpreventable. Things DO happen, so I've worked with my fellow agents and strive personally to be better, and to increase the number of people who have a POSITIVE GS experience.
On our customer satisfaction surveys, I receive nearly constant 100% satisfaction ratings, or even if it's a 0% satisfaction in service because I wasn't able to solve the problem, I ALWAYS get good comments on my interaction and explanations. I won't stop working with a customer until I have done everything I can to SOLVE for the customer.
I work at the store mentioned in that post, and I'm appalled at what took place. Thankfully, since that incident, things have been done to rectify behavior like that.
I will admit that some things do happen, but I've also seen managers bend over backwards in a contortionist fashion, sometimes losing several thousand dollars worth of merchandise, just because a customer was respectful of the mistake. Attitude means everything, and with my store, we have PRIDE in that we SOLVE for the customer, regardless of the immediate hit. In our minds, the relationship is worth it. The associate's primary goal is to make money, yes, but the same can be said of any retail store. What's different about this store is that the management learns from the mistakes of customer loss and WILL strive to make it right.
I can attest that most of the time, and this is from my own personal experience, and how policy has been since I started there in October, that the ASSOCIATE can now solve for the customer, and the manager's only job is to ensure that the solution is right for both the customer AND the store.
I'm legally not permitted to speak for the company, since I am just an associate, so this isn't an official representation, this is just what I'm seeing, what I've experienced, and hopefully what I've influenced. I have pride in my store and the people I work with... most of them. There are a few people that are still so worried about the money that they won't solve for the customer every time, but that's why, as an associate, I contact the managers I know will do the RIGHT thing, not the PROFITABLE thing. I just want to throw it out there that the customer experience is almost entirely based upon how the customer reacts.
Instead of demanding to speak with another manager, ask if you can get a second opinion for your peace of mind. It works the other way, too, I know, which is why in many situations when dealing with a customer, I too try to be as courteous and polite as I can.
I hope my post can make an impact on the opinions of my store in particular.
The community at Hydrogenaudio has prepared a Public Listening Test for comparison of the most popular audio codecs (AAC, Vorbis, and Microsoft's WMA included) in a battle to see how they stand at compressing audio at 64kbps.
Many of the participants right now have expressed their surprise at being unable to determine which is the original and which is the compressed version of 18 samples covering a vast amount of musical styles.
The results of this test (and other that are conducted at Hydrogenaudio) will be used by the developers of the codecs to further improve the "transparency" and let this kind of test be even harder.
Everyone is invited to participate and show how good your listening is!"
Link to Original Source