I have always been a very proud and loyal customer from Paint Shop Pro 3 till Paint Shop Pro 9.
I use this program because I find it less bloatier than Photoshop, a competitive product, from Adobe,
almost same features, five times the size, stopped at version 3. Still not so expensive against PSP but PSP is just "cooler".
I have bought many boxed versions and also upgrades via the Jasc website. I use it commercially and
privately for all the graphics design and until now the program has been great.
I've sent a e-mail asking for a upgrade for my European version (I have a 7 licenses lying here boxed editions
and a few upgrades) and had a nice discussion on the phone about my upgrade from Paint Shop Pro 8 to Paint Shop Pro 9.
Although the lady on the phone did not mention that a new version was going to come out less than 2 months later.
The upgrade used to be available for download through the website of Jasc, not anymore; I was even quite late
Should I been later ? there is no warning about the new (beta) releases anymore, not even over the phone.
I am missing all the great Paint Shop Pro features now. I don't need support, the program is self-explanitory.
As a customer and commercial graphics designer; I'd like to know what, when and where to deal with,
the changelog is a very important detail for us, not only people that would use the product to put photo's online
but also make their artistic work on the web with.
I am deeply worried this product is gaining pendatic lack of support and lots of major version releases,
I am deeply dissapointed and wonder if the product needs to be switched to a more commercial variant
which requires some relearning from my side and a lot of license shortages on your side.
I hope for a good answer from your side,
update: No response after sending e-mail twice to Corel, After buying version 10 in full price I have found out version 9 seems to be the most stable and only good working version around. There are more sites with users complaining. Corel, what are you doing?