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One other thing I found - not all aircards are alike. I tested through 4 of the Sprint aircards from the same location and found that two of them were consistently much faster than the other two to the tune of around 250kbps on average. All were the same model (Novotel EX720).
Testing was all done on my Macbook Pro.
For whatever its worth, it's never been an issue with Apple, CDW or Lenovo, all of which we do far more business with.
And either way, I'm not as concerned with their policy as I am with the fact that they took three weeks to notify us.
One of our offices needed a couple of PC's and I ordered two through Alienware - everything went through fine and they were set to arrive two weeks later.
Three weeks after I placed the order, Alienware informed me that they hadn't built or shipped the computers because I had asked that they be shipped to an address other than the CC billing address.
I'll never do business with that company again.
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