Comment: Re:It's all the customers' fault... (Score 2) 406
They surely have enough data about their customers usage patterns that they can make better plans for upgrading their infrastructure as needed. I don't see anything about, "We're sorry, we were more successful than we expected, this is a short term measure which is necessary to preserve your QOS, we're making upgrades and in the meantime here's some something for your trouble." No, instead they're basically saying, "We've been really super successful, so screw you." There's nothing wrong with having unlimited plans, the abuse is in refusing to do the necessary traffic forecasting and, even more, in refusing to remediate the problem when it comes to light.