This is really well played by Mozilla. We are witnessing a prime example of crisis-communication. The basic rules are:
- Communicate early (even if you don't have all the facts yet)
- Communicate honestly (even if you're to blame)
- Promise follow-up (as needed)
Performing their crisis-communication this well will probably improve public perception of Mozilla. It will certainly raise the bar for other companies.
I actually found it very hard, until I found this: http://graphics8.nytimes.com/packages/flash/magazine/20100616-watson-trivia-game/data.xml
Small correction: The Great Wall of China is visible from space (which is amazing enough in itself) but the Great Firewall of China is visible from routers on the other site of the earth! Imagine that!
According to Bloomberg, Microsoft has appealed the EU's $1.35B ruling against them: http://www.bloomberg.com/apps/news?pid=20601087&sid=aFpXl7.5U_a4&refer=home
Promising costs nothing, it's the delivering that kills you.