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This is really well played by Mozilla. We are witnessing a prime example of crisis-communication. The basic rules are:
- Communicate early (even if you don't have all the facts yet)
- Communicate honestly (even if you're to blame)
- Promise follow-up (as needed)
Performing their crisis-communication this well will probably improve public perception of Mozilla. It will certainly raise the bar for other companies.
I actually found it very hard, until I found this: http://graphics8.nytimes.com/packages/flash/magazine/20100616-watson-trivia-game/data.xml
Small correction: The Great Wall of China is visible from space (which is amazing enough in itself) but the Great Firewall of China is visible from routers on the other site of the earth! Imagine that!
According to Bloomberg, Microsoft has appealed the EU's $1.35B ruling against them: http://www.bloomberg.com/apps/news?pid=20601087&sid=aFpXl7.5U_a4&refer=home
"The court observes that it is beyond dispute that in consequence of the tying consumers are unable to acquire the Windows operating system without simultaneously acquiring Windows Media Player," the ruling said. "In that regard, the court considers that neither the fact that Microsoft does not charge a separate price for Windows Media Player nor the fact that consumers are not obliged to use that Media Player is irrelevant."
The court threw out just one small part of the European Commission's ruling, which had established an independent monitoring trustee to supervise Microsoft's behaviour. The European Commission immediately said it welcomed the ruling, without giving details.
Microsoft can appeal the decision to the EU's highest court, the European Court of Justice, within two months."
This ruling should enable other American, European and Global Software houses to compete more effectively with Microsoft, in turn this should benefit customers with more products that fully interoperate with Microsoft technologies becoming available from third parties and stiffer competition in the IT sector. What benefits this will bring to Open Source projects is unclear, but projects such as WINE and Samba should see a boost if Microsoft is forthcoming with technical information about their implementations. Microsoft now has two months to appeal at the European Court of Justice.
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Is the EU finally showing it has teeth?"
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