...and was then asked to supply supporting documentation, as the original chain of supplied documents was found to be insufficient. The interdepartmental transfer of documents did not happen smoothly, and some of my documents ended up on one clerk's desk while the rest were in another official's catalog. In this instance, poor document control procedures were clearly at fault. However, at each step of the process, I was told to wait 8 - 12 weeks to allow for an official reply. In the end, I submitted a 5-page letter that sounded more like a court briefing than a business letter outlining the chronology, duration, and content of every phone call and letter. This finally drew an IRS investigators attention and it was resolved within 3 weeks. Inefficiency and unreliability are already.
The flow of information into and out of federal beurocracies is already torturous enough without the government supplying faulty information that we turn around and feed-back. My concern is for the taxpayers who made an effort to be responsible with their withholding and punctual in their filing. I suspect the government will be even less likely to address this queue of corrections since the only reason I can fathom people wish to file early is to get a refund sooner rather than later.