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Comment: Re:Someone with no brain is running NASA (Score 1) 103

by geekoid (#47712101) Attached to: Wheel Damage Adding Up Quickly For Mars Rover Curiosity

The reference for the wheel design is the specifications to meet it's goals.

So, by an actual good measure, the wheel design is a good one. How can something that exceeded it's goals be considered flimsy?

If you bought 50,000 mile tires for you car, and they lasted 75,000 miles would you call them flimsy?

Comment: Re:Patent Trolls arent just little companies (Score 1) 75

by Ol Olsoc (#47711775) Attached to: How Patent Trolls Destroy Innovation

you need to fix your history line so it should correctly read, under Bush Jr the economy tanked then Obama got into power. I don't support Obama but I do hate it when people try to re-write history.

The conspiracies kind of lose their oomph when they have to stick to the truth.

Binders full of kooks.

Comment: Re:McDonallds should sue ... (Score 3, Insightful) 181

by DrXym (#47710419) Attached to: Comcast Training Materials Leaked
If a customer says no thanks then that should mark the end of the sales pitch. There are occasions when good customer service means not selling shit to them AT ALL. For example if someone rings because of a fault and you fix it with profuse apologies then they are a happy customer and likely to be remain loyal. If someone rings and you badger them to switch packages instead of focussing on the problem then the next time you may hear from them is when they call to cancel.

And if you REALLY piss people off then sooner or later someone is going to recall that excrutiating call with customer retention and post it up on the internet. And then the reputational damage will far exceed any benefit of being incalcitrant with departing customers.

Comment: Re:McDonallds should sue ... (Score 1) 181

by DrXym (#47710407) Attached to: Comcast Training Materials Leaked
Unless they've changed from my McJob youth, the standard McDonalds policy was to upsell once according to what a customer didn't order or wasn't specific about. If you bought a burger you were asked if you wanted fries. If you asked for meal (without being specific) you were asked if that was a large meal. etc. You were only supposed to ask once and if a person said no that it was it.

If they took a page from the Comcast book they wouldn't take no for an answer and would methodically break down your objections until you relinquished and bought that large meal. Oh and you'd have a 12 month contract for large meal with a huge penalty fees if you tried to escape from it.

You knew the job was dangerous when you took it, Fred. -- Superchicken

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