If you read the text on SlashDot linked to above you will see that we are not unreasonable, we just don't want our app that people have bought to be deleted without the owners permission or knowledge - as has happened with numerous "big" companies.
When contacting these "big" companies - including Symantec about the problem they simply refuse to reply - we initially tried to contact them all about 9 months ago in order to bring about some kind of cooperative agreement, with information about detecting out program as a commercial keylogger and about uninstalling our program safely (if the user decided to do so).
Our point is that commercial programs are different than trojans written by criminals. It is fair that they are pointed out by the anti-virus/trojan program, but not fair that they are automatically deleted. The user should be told that they are a commercial keylogger or similar and the default action should be to not delete. AVG by comparison deleted them without informing the user.
We are open about what ports are being used and we do not try to bypass firewalls or shutdown anti-virus programs. All are easily possible as you probably well know and we feel that comparing it to programs written by criminals is unfair.
We, as a company, are very easy to contact - if we had been contacted/replied to by the anti-virus companies (initially - before we had to put the download notice up) we would have told them how to safely uninstall the client program, and we would have also told them of a special flag - that if present would stop the client from installing again in the future. They would also have been given information that would have told the user WHO was attempting to spy on them! The condition would have been as above - that the user be informed that it was a commercial program and the default action would have been not to uninstall.
Sunbelt will soon be given this information in the hope that other companies will follow in the way they list the program (if detected).