Verizon denies selling him a used phone, and denies this has ever happened before. Has anyone else received a "new" phone with someone else's data on it?
I was able to post to this kid's facebook wall to tell him, as well as emailing him on his two email accounts. Verizon has given me a window into his personal life, his contacts, his music. I can call his (new) girlfriend, his sister, his high school friends. Why didn't they just clear the phone and we wouldn't have been the wiser?