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Submission + - Verizon selling "new" iPhones with preloaded data?

dnahelicase writes: One of my employees just went to the Verizon store in town to upgrade his Blackberry Storm to a "new" iPhone 4S. I told him to take it there and they would transfer his contacts, pictures, etc — and I'd setup his work email when he returned. When he did, I was surprised to find "preloaded" apps, such as Facebook, Bank of America, and others — as well as purchased music and a hotmail account — all setup for a recent high school grad 50 miles south of here.

Verizon denies selling him a used phone, and denies this has ever happened before. Has anyone else received a "new" phone with someone else's data on it?

I was able to post to this kid's facebook wall to tell him, as well as emailing him on his two email accounts. Verizon has given me a window into his personal life, his contacts, his music. I can call his (new) girlfriend, his sister, his high school friends. Why didn't they just clear the phone and we wouldn't have been the wiser?

Computers are unreliable, but humans are even more unreliable. Any system which depends on human reliability is unreliable. -- Gilb