writes: One of my employees just went to the Verizon store in town to upgrade his Blackberry Storm to a "new" iPhone 4S. I told him to take it there and they would transfer his contacts, pictures, etc — and I'd setup his work email when he returned. When he did, I was surprised to find "preloaded" apps, such as Facebook, Bank of America, and others — as well as purchased music and a hotmail account — all setup for a recent high school grad 50 miles south of here.
Verizon denies selling him a used phone, and denies this has ever happened before. Has anyone else received a "new" phone with someone else's data on it?
I was able to post to this kid's facebook wall to tell him, as well as emailing him on his two email accounts. Verizon has given me a window into his personal life, his contacts, his music. I can call his (new) girlfriend, his sister, his high school friends. Why didn't they just clear the phone and we wouldn't have been the wiser?