I live in Worcester, and have been a Charter customer for five years. When their Internet connection is working it's great. It's fast, and I have no complaint.
This isn't a "bash Charter" thread, so I won't go into the details, but lets just say that the service drops much more than I can sometimes stand. When it does that , there's no telling when it will come back. The reliability of my Internet connection and their poor customer service would have prompted me to drop them by now if I could. I had Comcast before.. they've got their pros and cons too, but I wish I could at least have a choice to leave this monopoly.
Now, this might border on gossip, but I did get chatty with a Charter service tech who visited my home. I was venting to him and cursing the monopoly Charter has in the area. He told me that Charter had a deal with the City where all schools would get free service in exchange for an exclusivity deal. So no Comcast, no FIOS. I cannot verify this, but it is an interesting anecdote given what's going on.