1) Email - Seems to me that his statement is a "hit". Email does alleviate the need for as many meetings and does allow my collegues and I to show up more informed. You really have to question the author's judgement if he doesn't think this was the biggest "hit" of all. Email has definitely changed the way I collaborate. This author wants us to believe that he never reviews documents that were emailed to him before a meeting?
2) Social Networking - Again, what planet does this person live on? Not the planet earth where facebook gets more daily hits than google? This is so ridiculous he would call this a miss in any way. I definitely interact with people I would've otherwise lost contact with daily. I've also met several people online and then in real life.
3) Online Shopping - Here the author is relying too much on Gates's exact words, and not the spirit of his statement. The internet has definitely revolutionized online shopping. Every book I buy, I first explore inside on amazon. When I was looking for cars, I find many online videos about it. When I rent a hotel, I can take a 360 view tour to make sure it is as swank as I would like it to be.
4) The Internet and The Web - Again, I just don't see how Gates was really wrong here. The Internet is just part of the "information superhighway", albeit a large piece. I connect with private market data feeds from all over the world at work. I watch tv on my sprint cell phone. I use gps signal from satellites. I send text messages on my phone. I watch tv on my cable tv system. I play games against my friends over Xbox Live. I have a private network at home that I share video and music on. I buy quicken at best buy to manage my finances which also connects to my bank accounts. I also of course browse the web and send email.
I could probably go on. The point is that this article either biased or wrong, maybe both.