A lot of politicians - and people who want to become politicians - like to claim that healthcare.gov was a disaster. They like to claim that it demonstrates any of a number of evils associated with the Lawnchair Administration.
Yet by my experience it is far from the worst major web site out there. Healthcare.gov can't possibly be as useless as hp.com. If I was inclined to endorse conspiracy I would suggest that hp.com is actually intentionally misleading and designed to drive customers away.
That is a pretty lofty accusation but based on what I just went through I think an argument along those lines could be made.
I have a multifunction printer/scanner/copier/fax/deep-fryer that we purchased back in July of 2014. It is almost certainly out of warranty on its own but that is not the full story. I went to hp.com because the ink cartridges have dried up ahead of time, to see what they could do about that (a lot of people don't know this but the cartridges often have "ink warranty" on them). So I went ahead and tried to see if I could make their web page useful as I don't have a phone number to call.
That was a rather awful mistake.
I started at their support page. I entered my model and serial numbers. It helpfully told me my warranty ended in June of 2013. Yes, hp.com claims my warranty ended over a year before I bought the product. They helpfully have a link you can click to start a warranty dispute (perhaps I'm not the first to run into these absurd problems?). Except tonight that link doesn't work.
I know with a different HP device I had, I was able to get to a chat session with an HP employee. But not this time. Since I can't get it to accept that my printer indeed wasn't even made before they claim the warranty ended, it won't let me get there.
They keep wanting me to go read forums, as if they will magically produce working ink cartridges for me.
Did I mention these cartridges are reporting basically empty after only printing 28 pages - the vast majority of which were printer status reports, cartridge cleanings, and print head alignments?
Well, at least the scanner works pretty well and it makes decent onion rings.