Forgot your password?
typodupeerror
User Journal

Journal: The tragedy of brain-dead apparatchiki entrusted with the care of children. 6

Journal by jcr

Earlier today, I read an account of a little girl getting a severe sunburn while on a school field trip, because of an unconscionable policy prohibiting children from possessing sunscreen while at school or on school activities. I looked up the name of the spokesman who had the nerve to try to defend this policy to the press, and wrote her the following e-mail:

Miss Chancellor, you and the pinheads you serve in the Northeast Indecent School District are a tragic example of the kind of abject incompetence that pervades American public schools in the past several decades.

I would urge you to resign and pursue employment in the janitorial services industry, but youâ(TM)re obviously too goddamned stupid to be trusted with cleaning supplies.

-jcr

Well, it would appear that Miss Chancellor was offended by my criticism, and she replied thusly:

Your comments do not warrant an intelligent response. Clearly - you do not have all the facts.

Now, it's rather unusual for an apparatchik in a shitstorm to bother to respond to any of the angry e-mails they get, so naturally I have replied:

On Jun 6, 2014, at 10:26 AM, Chancellor, Aubrey wrote:

>Your comments do not warrant an intelligent response.

Since youâ(TM)re entirely incapable of an intelligent response, that just works out fine and dandy now, doesnâ(TM)t it?

>Clearly - you do not have all the facts.

The fact is that when you screw up like this, the thing to do is apologize and promise the parents, the child, and the rest of the community that it will never happen again. You donâ(TM)t double down on your idiotic policy of depriving children of sunscreen.

When children are entrusted to you by their parents, your paramount duty is to ensure their safety and well being. it is NOT to sacrifice their welfare to your psychotic need for obedience.

-jcr

More on this as it develops. Start the popcorn.

User Journal

Journal: Throwing in the towel on Facebook. 7

Journal by jcr

Last post to FB:

In the time since I created this Facebook account in 2006, I found a bunch of old friends, met many new ones, wasted a whole lot of time, had some arguments that never would have happened in real life, and been frequently annoyed by the business decisions FB has made.

This post will be my last. I will delete this account 48 hours from now. Those of you who want to keep in touch can reach me as always at jcr@mac.com, which I've had for at least a decade.

All's well that ends. I wish you all peace, love and happiness.

It feels like leaving high school. There are people there that I will always care about, some that I love, some that I barely know, some that I have no idea how I met in the first place or why they're in my FB friends list.

A very smart friend of mine is working on changing social media from a site and a vendor that sells the users' info to advertisers, into a protocol that would operate on a peer-to-peer basis, with strong security to ensure that what we write goes to those we wish, and no one else. I hope he succeeds, and I look forward to making a fair bit of cash shorting FB when the writing appears on the wall.

  I will thank my friends who worked on FB, and every user there who ever shared a heartwarming, interesting, inspiring, or even outrageous bit of information that I wouldn't have found otherwise. Congrats to all the FB millionaires and worker bees, I wish them all the best.

I'll still be NSResponder here on /., on StackOverflow and Twitter. The internet is still a lot bigger than Facebook, and I'll see you all around.

User Journal

Journal: Serious proposals to replace obamacare begin 49

Journal by Qzukk

The WSJ has floated an opinion piece offering what it calls a conservative alternative to Obamacare, that I think is the first time I've seen any conservative alternative except "Nuh-Uh!" Google news popped it up with a link to http://stream.wsj.com/story/latest-headlines/SS-2-63399/SS-2-381425/ which seems to be some sort of glorified rss feed with an HTML skin, so I have no idea if the link will be good for anyone else in the future.

It is, in my opinion, a beginning. In the past, I've called obamacare the wrong answer to the wrong question. This article suggests extending the current employer tax writeoff so that everyone, not just the employers, can buy insurance with tax-free money. Then it goes a step further by means-testing a tax credit for the poor so they can buy privately operated insurance with their tax credit instead of getting Medicaid. I think this is a good start to answering the question of how to make it possible for everyone to get at least minimal health insurance (if they want it. This is the conservative version, remember).

It is still the wrong question, though.

User Journal

Journal: 2.8 seconds of hate - bash-completion 1

Journal by Qzukk

In an effort to be fancy and helpful, bash now has context aware tab completion (in the bash-completion package on Debian). Based on where you are and what command you're typing, pressing tab will Do (what the completion script writer thought was) The Right Thing.

Unless what you think is the right thing was was the behavior of older versions of bash where you could do

**/*.c<Tab><Tab>

and (eventually, ** is damn slow) get a list of all of the matching files. It also worked with [...] {...} ? or any of the other bash wildcards. You know, just in case you wanted to see what your command is going to do before you hit enter.

Now I have to ^U, ls ^Y, then ^Y, which takes about 2.8 seconds (including the realization that bash is just going to keep beeping at me if I keep hitting tab). Or disable fancy and helpful completion with complete -r

User Journal

Journal: Well, that about wraps it up for e-trade. 2

Journal by jcr

E-mail to Neal Martin, E-trade's vice president of customer service:

Well Neal,

I doubt that this message will actually get to you personally, but what the hell.

After the fracas over the last few weeks in which e-trade failed to issue me a second ATM card, I finally got around to transferring the bulk of my shares to a competent broker.

The automatic mail from e-trade notifying me of the transfer included this paragraph:

E*TRADE strives to achieve best in class service and is focused on meeting all of your financial needs. We would like to understand your reason for your transfer out and see if there are any improvements we can make to serve you better in the future. If you have the time to discuss, please call us at 1-800-ETRADE -1 (1-800-387-2331).

The fact is, after going around with your underlings a few times on my requirement for a second card, and having told each of them several times that this was a deal breaker, I know that the claim that youâ(TM)re âoestriving to achieve best in class serviceâ is nothing but marketing drivel. Indeed, my direct, personal experience has shown me that my business isnâ(TM)t important enough to get on the radar of anyone who would actually solve the problem.

I had already planned to find another broker, but the thing that made me hurry up and do so was receiving your oh-so-thoughtful gift of an e-trade gym bag. So, after refusing my very simple request, you apparently assumed that Iâ(TM)d be satisfied if I just got a bag to advertise an incompetent financial institution to my friends.

Looking at the transaction log, I see that e-trade has charged me $25 for the privilege of taking my property elsewhere. Now, Iâ(TM)m sure you have something in your fine print that allows you to do that, but itâ(TM)s still kind of shitty on your part. Given that youâ(TM)re not even capable of issuing two cards on one account (as you had done for the previous decade or so), waiving that fee is probably entirely beyond the capabilities of the fifth-rate keyboard monkeys in your so-called âoeIT departmentâ, so you can go ahead and keep it. Iâ(TM)m getting a nice welcome gift from your competition, which I didnâ(TM)t even ask for.

Would you like the gym bag back?

-jcr

User Journal

Journal: Two minutes of WTF 1

Journal by Qzukk

So I right clicked in an explorer window in windows 7 and went to "New >" on the menu and the submenu didn't open. I clicked it a few more times and nothing happened. I clicked it a few more times and the entire explorer shell crashed and restarted.

Wish I knew why the hell it sometimes takes 30+ seconds to get to "New Word Document" on my work computer.

User Journal

Journal: Even less impressed with E-Trade. 3

Journal by jcr

Got this from some minion at E-trade, since the VP I wrote to was apparently too busy to answer a customer personally:

Good Morning Mr. Randolph,

We received your email inquiry to our VP of Customer Service, Neal Martin on 8/5/13. We regret that we are unable to accommodate your request for two ATM cards for your account. We appreciate your feedback and it has been shared with management and our product teams for review. If you have any additional questions or concerns feel free to contact me at [phone number deleted]

Thank You,

[Name redacted]
Corporate Support Manager
Alpharetta GA
E*TRADE Securities LLC
[phone number redacted]

Manager? Yeah, right. In a functioning company, a manager is someone who takes the initiative to solve a problem.

I left the VP's name because he fully deserves to have this come up when someone googles him in the future.

My response:

[redacted],

You might mention to Neal Martin that when a customer responds to an email message that has his name on it, itâ(TM)s rather poor form to pass the buck to someone else unless that other person is capable of solving the problem.

I was a more-or-less satisfied customer of E-trade for over a decade. I will be transferring my assets to another broker in the near future, as soon as I determine which of your competitors can demonstrate the competence that E-trade has abandoned.

-jcr

User Journal

Journal: Rather unimpressed with E-Trade today.

Journal by jcr

I've been a customer of theirs for over a decade, and I've had two ATM cards for the same account for many years. Recently, I needed to cancel one of the cards and instead of just replacing that card, they cancelled both of my cards. I just sent the following message to Neal Martin, VP of customer service at E-trade.

Neal,

I got a call from one of your employees this morning, Meagan something, who told me that after looking into it she wasnâ(TM)t able to find a way to issue a second card for my account. Her suggested workaround was that I should open another account, and get an ATM card for that account.

So, because of your IT departmentâ(TM)s refusal to fulfill a very simple request, E-tradeâ(TM)s âoesolutionâ is that I should give you MORE of my business, and incur whatever additional costs are associated with having a second account. Not to mention that using a second account means that if I lose a card while traveling, Iâ(TM)ll either be dead in the water for a day while funds get transferred to that second account, or Iâ(TM)d have to have money parked in that second account already.

Now, Iâ(TM)m a software engineer myself with a fair bit of experience in financial systems. In my Wall Street days, I worked at JP Morgan, Salomon Brothers, and UBS/Warburg. I know that there is indeed a way to solve the problem at hand, even if it requires manually editing a database to make it happen. If my business is important enough to you, youâ(TM)ll direct your IT department to do so.

In the meantime, I suggest your inform all of your employees in customer-facing roles that âoesecurity policy" is not an excuse for incompetence.

-jcr

The message above was a follow-up to this one:

Hello Neal,

I have been an E-Trade customer since 2002 or thereabouts, and I currently have about [redacted] in assets on deposit with e-trade.

Iâ(TM)ve got to say, Iâ(TM)m on the verge of taking my business elsewhere and itâ(TM)s because of something that should be trivial for you to solve.

Iâ(TM)ve had two debit cards for my account for a decade or more, and Iâ(TM)ve just been told that I can only have one now. This doesnâ(TM)t work for me, because I travel quite a bit, and I like to keep one card in the safe in my hotel room, and have the other one on me. If I lose a card while traveling, I do not want to be stranded without a way to access my funds.

Yesterday, I spoke with a representative who told me that he had figured it out and was sending me an additional card, but this morning he called me back and told me that he couldnâ(TM)t do it after all. Just now, I spoke with another representative from your âoeCorporate Relationship Managementâ team, and heâ(TM)s looking into it.

Iâ(TM)ve generally been happy with E-trade up to this point, but if you canâ(TM)t issue me two cards as before, itâ(TM)s a deal breaker. I hope you get this figured out.

Also, donâ(TM)t put your name on an e-mail address that doesnâ(TM)t go to you directly. Itâ(TM)s insulting.

-jcr

The upshot is I did some shopping around and found that Scottrade's fees are lower than E-trade's. The first brokerage company I find that can issue two cards on one account will get my business.

User Journal

Journal: Another interesting stint at Apple. 5

Journal by jcr

For the last two years (almost), I was back at Apple working on the UI frameworks that the ProApps and the iApps use to give them their distinctive look. Interesting work, nice people to work with, and now I can say that there's some of my code in most of Apple's Pro and consumer apps on the Mac.

To everyone in PhotoApps, ProApps, Frameworks, and Dev Tools, thanks much! I enjoyed working with you.

-jcr

User Journal

Journal: 2 mins of hate: What can make me switch to a new RCS again 1

Journal by Qzukk

Three words: Four. Way. Diff.

Show me where my patch (before and after) conflicted with the last patch (via blame) before and after. Bonus points if you can show both complete commit messages. Extra bonus points if you look at the branch, figure out where it went wrong (at what point did my patch last apply cleanly?) and show me all the commits since.

Telling me shit's fucked up doesn't help anyone (that's what I got with cvs).

Telling me what I was trying to do tells me what I was trying to do, not what Bob was doing when he checked in before me, but at least I know what the hell I was doing when I did it months/years ago (this is where I am now with git rebase).

Telling me what the hell I was trying to do and what the hell Bob was trying to do, now that's what I need, because now I know what it's supposed to be doing when I'm done merging the code and can do so with a reasonable degree of confidence that both Bob and I will be happy with the result.

For my company's workflow, this would be the holy grail of revision control. I'd even be tempted to use a graphical tool to do it.

User Journal

Journal: Today's two minutes of hate

Journal by Qzukk

git, a love/hate relationship. Right now, hating really really hard.

You can do all sorts of incredible things with it, but there's so much that seems obvious I ought to be able to do, but just can't see how.

Case in point: git rebase. This is an incredibly powerful tool that lets you take changes and apply them to a different branch, one at a time very rapidly (if there are no conflicts). If a conflict arises, the process pauses, tells you where it died, lets you fix it, then you git rebase --continue. EXCEPT you get half of the first line of the commit message (despite being on a 128 column terminal it cuts off at 80) and no hash or any other way (I can find) to look up the complete description of the current commit being fixed (other than aborting the whole thing, going through the complete log to find the commit starting with whatever message then starting again (rerere makes this not painful, just annoying)). Oh, and if you used a branch name, that branch name is MOVED to the new location.

Other case in point: git merge. This is an incredibly powerful tool that throws everything together all at once and lets you deal with the aftermath. Conflicts, conflicts everywhere and no explanation of what the code is supposed to be doing. Fortunately, someone made a git-merge-like-rebase script that creates a temporary branch, rebases it to the target, then deletes the temporary branch leaving you with the original branch where it was (like merge) but applying one commit at a time (like rebase).

Still, I just took 2 hours of work doing something that would have taken 2 days in CVS, thanks to git rebase (rolling out a new version of our code for one of our customers with a heavily customized application. Rebased their custom branch onto our new release branch, fixed all the conflicts where they want customers sorted firstname lastname or blinking red lights or whatever and done). Probably could have done it in 1:30 if I didn't have to go back through the log to figure out how to fix "Change order of fields so that customer rep appears before ". I'm working in more and more tricks to reduce conflicts every upgrade so hopefully I'll have it down to less than an hour soon.

So now I love it again.

User Journal

Journal: Life post Google-Reader 5

Journal by Qzukk

So Google followed through on their threat to kill Reader and I ended up having to track down a new RSS feed reader. Having been bitten by the Cloud, I decided it'd have to be locally installed, after trying a few I've settled on FeedDemon (now discontinued, a shame) as "best so far".

The one thing I really, really miss about Google Reader (which in fact was the reason I started bothering with RSS in the first place) is that it had a bookmark you could set that would open the URL of the next unread item in your queue. Dragged the bookmark to the bar, and one click gets me to read something new and exciting (and middle click to read lots of new and exciting things in tabs). Sure, every time someone published an RSS entry without a URL google gave me a 500 error and marked every single article read, but hey, it was damned convenient when it didn't implode.

FeedDemon gives me a link to click on each article to open in its (embedded IE) browser, but as I go down the list of articles it doesn't automatically remove the read ones nor does it automatically add new unread articles unless I manually refresh the article list (maybe I'm doing it wrong?). It has a "Next Unread" button but it doesn't open the URL, it just shows the RSS item header and then I have to click it to open the URL.

Strongly considering taking some of what I learned in the Coursera python class a while back, this feed parsing library, and learning wxPython (platform independence!) and spinning my own. It won't do much, but it WILL have a button that launches a chosen browser with the chosen URL (thinking of making it a systray icon: left click to open next item, right click for menu, blinks when there are unread articles).

It could even pop up a window to display an article with no URL.

User Journal

Journal: 20 seconds of hate: outlook, *again* 1

Journal by Qzukk

Hello, Microsoft. Please explain to me the reasoning why when a meeting is sent to people, they get a blank email with an .ics file attached, which is absolutely fucking useless to everyone not using a calendar app?

Thanks.

BTW, yes, I know about the option to turn ical off, explain to me why the FUCK you are incapable of sending a readable email with an attachment.

User Journal

Journal: Today's two minutes of hate 2

Journal by Qzukk

In every version of it Outlook I've used, it stands out as being terrible at dealing with email in general (aside from the various exploits just from opening malformed emails). It's got rules that cancel themselves because the computer just woke from sleep and isn't connected to the internet (and therefore the rules are "invalid") to having a hojillion different sources of email addresses, none of them configurable or editable (Seriously, why can't I fix a misspelling in an email once it's been saved wherever the hell it gets saved?). Autocompletion of email addresses is a complete clusterfuck. I had to delete a customer from my contact list completely and start over because her email address changed and when I edited her contact, her record refused to come up when I'm sending an email (Doesn't come up when I type, doesn't come up in the contact list when I press the "To" button, but if I write her email by hand and choose "Look Up Outlook Contact" bam there she is complete with name and company information)

If it weren't for Exchange, I'd have ditched this shit long ago. Sadly, it's still the best I've got at dealing with scheduling meetings (at least as long as they're in our own time zone).

Our policy is, when in doubt, do the right thing. -- Roy L. Ash, ex-president, Litton Industries

Working...