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Comment: based on the local news (Score 1) 295

by coldsleep (#19152463) Attached to: New York Sues Dell for Poor Customer Service
I saw a brief bit on the local news while waiting for the weather & traffic this morning. They showed someone's grandma with a horror story about the Dell technician telling her to open up the computer and try to figure out what kind of RAM she had. Then she stated that she fought with support for 6 weeks before they sent someone to her house.

Now, this might be just someone (or a few someones) who is not used to working bureaucratic problem-tracking systems, and simply waited for calls back, or whatever, but with how the news was spinning it, it did seem very much focused on the home user not getting on-site support, when it had been paid for...and not focused on business service.

The biggest mistake you can make is to believe that you are working for someone else.

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