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Tell them what they're going to achieve from a business perspective by using the system correctly. They really won't care about what happens behind the wall.
When you go to eat a burger, do you really care about the way the meat processing is performed? Or the way the tomatoes are picked? You trust them to do it the right way, but you don't really want to know the gory details. What you want is to have a good burger, and they have to deliver. Same with IT.
Senior Management wants the ERP system to do stuff. You enable them. Show them how that happens on their terms, not yours.
This is scary shite.
[Governor] Crist, who made the elections overhaul an early priority, basked in bipartisan praise on Monday for ending the paper-trail fight. The federal government will cover the roughly $28 million cost to switch to optical-scan devices. Touch-screen machines will still be used during Florida's new Jan. 29 presidential preference primary, but paper ballots must be in place by the fall 2008 elections, with one exception. Touch screens still can be available for use by disabled voters until 2012. "