It is ridiculous, the charging for every little thing .
customer service has been tossed out the window. in favor of less services for more money strategies.
I know there is business bastards and spread sheet nazis who say this is the way it needs to be done and will reason that time is money and that the end user needs to pay for that time . It is the only way businesses can sustain them selves.
But i disagree with this. they should not even be wasting the time and energy in creating a model for such extra charges and services. and instead focusing that energy on bettering their product.
This goes for every company out there . instead of finding ways to nickle and dime their customer base they should be focusing on quality products followed up with quality customer service and product support .
These standards should be included with all products, other wise we end up with the same ol race to the bottom where everything is generic and there is no quality or support for the product .
Customer service is not expensive when you have a quality product .
If companies would return to creating quality products and focus on differentiating them selves from one another with options, services, and products. they wouldn't have to try and find "creative" ways to gouge money out customers for services that are of little benefit.
Now that we are in an market filled with race to the bottom products the companies have forced them selves into a postion where they can longer offer quality products with a good profit margin. They now rely on acquiring their profits from cannibalizing their product to the bone and reselling those services and components at a annual fee.
Thus why every thing is becoming so expensive and short lived.