I work in healthcare and my opinion here doesn't necessarily reflect my employer's. That disclaimer aside, I feel for you. I sincerely hope your situation has improved. I will offer one counterpoint, though. If your friend's practice couldn't get it together well enough to store prescriptions in Word, Excel, Access, or even Notepad, should we have any hope that they will be able to participate meaningfully in a fully transactionalized data transfer system without error or confusion?
I don't advocate doing nothing, mind you. I'm very much behind the idea of seeing physicians moving into the 21st century. I just worry that our current method for doing that may be flawed and create more problems than it solved. I could be wrong, though. It's been known to happen.
In any case, sorry to hear you had a bad time of things and I hope we all see general improvements soon.