So far even minor issues found in the iphone have been turned into a maelstrom of users, fanboys and haters all cashing in their feedback. There are people actively petitioning the iPhone for the following: Canadian pricing, the autocorrection feature having a disable switch, iphone unlocking/drm, 3rd party application NDAs, iphone in china & other providers, chrome for iphone, mms, 802.1x NACS, etc etc.
The blackberry is not getting anywhere near this much attention, petitions for the blackberry are aimed at the service providers disablement of a particular BB feature.
However all this vocal activity is a good thing for apple, as it gives them ways they can improve their product.
Combining this with apple's experience in electronics and software and I'm not surprised that the iPhone is failing less than a company who only have experience in producing one kind of product for a significantly shorter amount of time with a much smaller research & development budget.
If it's worth hacking on well, it's worth hacking on for money.