I don't think you understand how feedback systems work. Feedback by it's very nature is typically negative. It's a self-chosen system. Happy people have little incentive to say "This is great!. People with issues do have incentive because they feel a product or service is interfering with their way of doing things.
Popularity rankings for National leaders are based on random polls. The numbers are not derived from people who self choose to respond, rather from those who are contacted randomly.
Apples to Oranges.