IT is not a part of the business model -- you most likely don't.
You're considered a necessary but unwanted expense like keeping the lights on and are usually treated like the janitor.
No one cares who you are or what you are doing until there is a mess somewhere. Then it is your fault for not having cleaned it up already.
Welcome to IT.
If I had known years ago what I was getting myself into I would never have gotten into this industry or at least I would have had the sense to work in a business where IT *is* the business. Hopefully I will be able to make that transition in the future.