I am not someone who is offended easily. That said, the author of this article and the 'subject matter expert' that was interviewed have offended me greatly.
Three pages of stereotype. Here, let me summarize and save you wasting 5 minutes of your life. . . . . . "IT people are not the best communicators." oh, wait, this comment was made by someone with an advanced degree in in psychology, I guess it must be legit.
Here is the rest of the article in a nutshell -
IT managers are aloof, technical people with a skillset that an organization cannot do without. They have been 'gifted' since childhood with a technical mindset and they believe that the world is against them. They want people to bow to them as the come into the room (direct quote) and it is difficult to get anything out of them.
I had to laugh when the sme stated that as a dean she could "force them off their high horse". From experience, when managers "force" technical people to do something or provide something, the end result is a piece of garbage that doesn't work right, upsets the customers, makes the IT department look bad and does the "forcer" get blamed for the poor results? No, the IT department loses credibility in the end.
This person doesn't get that most of the reasons IT folks "don't communicate" with those outside of IT is for a very basic reason . . . . . we start talking and we get BLANK STARES as a response!
I love her definition of 'c-level' folks.
The final straw in this article is the last paragraph. Steve Jobs was a BUSINESS MANAGER, not an IT professional. He ran a company and and 'forced' the technical people to dance for him.