At this point, I've given up trying to help with the problem. I've gone through all the research and diagnosis so many times, with no impact on the phone reps, it's beyond frustrating. I've also demanded to go to the next level of support umpteen jillion times and sometimes it works, but nearly every time, the time spent waiting and going through the problem with two levels of reps isn't worth it.
So at this point, I go through the phone charade.. err script... and make up responses ("Steady green light? No... I see a bright orange light flickering randomly!"), which totally puzzles the rep ("I haven't come across something like that before..."), which almost immediately starts the RMA process.
If the different companies had a way of filtering more tech adept customers, I'd be willing to help out (and I have been for a long time now), but if they aren't investing in that option, neither am I.