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Comment: Re:Automated troubleshooting? (Score 1) 254

by HBI (#47432675) Attached to: Ask Slashdot: Unattended Maintenance Windows?

That is not true. If my job is important and my systems are important, i'm on site to make sure that change is successful.

When I was with IBM, our policy was to open up a conference call and have all the requisite support staff on the call until the change window closed. You paid through the nose for that kind of support, but our downtime was minimal and some customers needed that.

When I am working in theater on critical systems in wartime, I don't sit in my fucking hooch and use automated tools. My ass is in front of the boxes in question to respond instantly. The alternative is broken tactical systems meaning bad information being used to make decisions meaning dead people.

Your slack attitude doesn't cut it in the places I work.

Comment: Automated troubleshooting? (Score 5, Insightful) 254

by HBI (#47432047) Attached to: Ask Slashdot: Unattended Maintenance Windows?

Maintenance windows are at off-hours to accomodate real work happening. If every action was painless and produced the desired result, you could do it over lunch or something like that. But that's not the real world.

This begs the question of how the hell are you going to fix unexpected problems in an automated fashion? The answer is, you aren't. Therefore, you have to be up at 2am.

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