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Businesses

+ - CompUSA Gives Customer 4+ Month Run-around

Submitted by
Andy
Andy writes "I've had an ongoing...adventure...with CompUSA's repair and customer service departments for the last four months, the short version of which is that — two years in a row — they damaged my laptop while repairing it (this second time more than once!) and are dragging their feet in responding to me and replacing the computer their service center damaged. I've tried to handle it privately for four months, but at this point, I'm running out of options and hope that Slashdot can help bring some attention to my troubles and turn the heat up on CompUSA a bit so they'll do the right thing!

In October 2005 I brought my Sony laptop to them for service, and it came back with all the case screws in the wrong places, causing physical damage to the case and a big loose gap in the front edge. Then, a year later, they again returned my laptop to me with incorrect screws, and with a wad of tape wedged between the keyboard and the cooling fan!

That started a saga, still ongoing, with more missing screws, a heat-related video problem, a damaged hinge cover, missing protective covers for the LCD's screws, and four months of broken promises, abysmal customer disservice, and lack of returned calls on all levels from the local store's tech services manager, operations manager, and GM up to the corporate manager of customer service and chief of escalation.

I've posted my story on my blog at http://www.onefromtheroad.com/index.php?cat=11 (posts are in reverse order, since it's a blog!)

Please help me spread my story, and hold CompUSA responsible for mistreating their customers like this!

— Andy

P.S.-For futher episodes of CompUSA being involved in grossly mishandling repairs, see http://forums.macrumors.com/showthread.php?t=28004 5"
Television

+ - Robert Adler, co-inventor of TV remote, dead at 93

Submitted by
yroJJory
yroJJory writes "Hit the mute button for a moment of silence: The co-inventor of the TV remote, Robert Adler, has died. Adler, who won an Emmy Award along with fellow engineer Eugene Polley for the device that made the couch potato possible, died Thursday of heart failure at a Boise nursing home at 93, Zenith Electronics Corp. said Friday.

In his six-decade career with Zenith, Adler was a prolific inventor, earning more than 180 U.S. patents. He was best known for his 1956 Zenith Space Command remote control, which helped make TV a truly sedentary pastime.

In a May 2004 interview with The Associated Press, Adler recalled being among two dozen engineers at Zenith given the mission to find a new way for television viewers to change channels without getting out of their chairs or tripping over a cable.

Adler also was considered a pioneer in SAW technology, or surface acoustic waves, in color television sets and touch screens. The technology has also been used in cellular telephones.

The U.S. Patent and Trademark Office published his most recent patent application, for advances in touch screen technology, on Feb. 1."
Networking

+ - How much storage do you "control"?

Submitted by linkedlinked
linkedlinked (1001508) writes "While looking for some old backups with a friend, we started talking about storage space, and how so many of our random files wind up in obscure places. We realized that each of us has "access" to a pretty sizable heap of storage (for college kids). I would guess that, between ftp accounts on friends' servers, random school storage space, root access to a few work servers, and my own half-dozen computers and servers, I probably have near 5-6 TB of usable storage. Out of curiosity, we decided to ask Slashdot- legality aside, how much storage space could you feasibly dominate on a whim?"

Egotist: A person of low taste, more interested in himself than in me. -- Ambrose Bierce

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