An anonymous reader writes: I currently work as a help desk supervisor for the IT department of a top 30 american university. We have around 40 graduate and undergraduate students manning our support areas at different times of the day and night, and a recent augmentation of our budget has us in the position to hire more. We still do our master schedule with a moderately complex Excel file, our timesheets are submitted online using a webpage, and our workers' clock in and out with a seperate webpage which gives us reports in CSVs that we import into yet another spreadsheet. Needless to say, our current, time-consuming method is rather clunky and has us looking at alternatives.
What existing systems are out there that might fill our needs? What systems should we avoid?