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Comment: Re:Oh, but it does. You can't make a backup (Score 1) 215

by aussersterne (#47892393) Attached to: iPhone 6 Sales Crush Means Late-Night Waits For Some Early Adopters

You can't backup everything that's on the phone.

Your process sounds great to a technology-enabled person. But for mere humans?

They don't remember their Apple ID password.
They put in random answers to security questions for password recovery.
Their email address has changed, their computer has changed, etc.
They installed all that music, all those videos, and all those apps, like, a *year* ago or more. Who remembers how?

"Can't you just copy everything from my old phone over to my new phone?"

As you say, the process ends up being:

Initialize the phone as new, to their current computer.
Create a new Apple ID and sign them in.
Install and position all the apps one by one by looking at their old phone as you hold it.
Get ahold of all the music that they already bought in some other format so that they don't have to pay for it again.
Give them the bad news about what can't be tracked down/reinstalled (apps no longer in app store, music that can't be found elsewhere without re-buying, etc.)

I could have sworn that in a recent case, we lost all of SMS and she was upset about that, but may I'm remembering incorrectly. Still, the process is onerous.

It pisses people off—"You mean I can't just move all of *my* stuff from my old phone to my new phone? Why do they call it an *upgrade?*"

I'm not saying they're right. Sure, they should remember their passwords, take care of their online identities, etc.

But the fact is that you cannot simply do this:

1. Connect old iPhone to computer
2. Back up full contents
3. Connect new iPhone to computer
4. Restore full contents

I've been on to Apple a couple of times with people standing next to me while I try to act as an intermediary, and the people on the other end of the line end up just throwing their hands up, apologizing, and saying they can't help.

To be fair, this isn't exactly easy on Android either. But it's slightly easier. And both platforms need to seriously work on it.

Comment: Oh, but it does. You can't make a backup (Score 1) 215

by aussersterne (#47891525) Attached to: iPhone 6 Sales Crush Means Late-Night Waits For Some Early Adopters

if the computer + iTunes is newer than the phone. Try this:

-> Plug a full, everyday-used iPhone that was backed up or set up on an old computer
-> Into a new computer where it has never been backed up before

What you will get is an option to erase the phone and start over. You will not get the option to back up the phone, and Apple says that's by design—the licensed content on the phone is tied to the iTunes installation where it was set up, and the license can't be associated with a new iTunes.

Problem is that people that ask me for help have almost invariably either bought a new computer or reinstalled Windows since the time they set up their phone. So there is no way to create a backup—when you plug the phone in, you only get the option to erase the phone and set it up new.

Comment: Can you explain how you migrate material over (Score 2) 215

by aussersterne (#47891055) Attached to: iPhone 6 Sales Crush Means Late-Night Waits For Some Early Adopters

seamlessly? I have family members asking me to help with their iPhones routinely, and this is always a nightmare.

Is it just a matter of your having one stable iTunes installation over the entire period? Because the problem that I run into over and over again is that iCloud is either partial in its backing up and/or doesn't have enough space and thus doesn't back everything up, and they have invariably got a computer that's newer than their iPhone. As a result, their iPhone has never been backed up to iTunes, and when they ask me to help with a transition, I can't help them—iTunes simply offers to erase the phone when you plug it in since the phone predates the iTunes installation.

So we end up having to do a phone side-by-side—check each item installed on the old phone, then install and position it again on the new phone, one-by-one. Takes hours, and some things (SMS messages) are just plain lost. I'd love to find a way to just migrate one iPhone to the next with a click, but so far I haven't found it—the only way to do this appears to be to have an iTunes installation that predates your original phone and to which the phone has been synchronized since it was new. Then you can restore the backup to the new phone. But if the iTunes installation is newer than old phone, as far as I can tell users are SOL for easy transitions.

And most everyone I've helped to upgrade simply doesn't have this. Most of them don't even use iTunes at all.

Comment: It's not just apps, but speed and UX. (Score 5, Informative) 470

by aussersterne (#47874201) Attached to: Ask Slashdot: What Smartwatch Apps Could You See Yourself Using?

This is I think the thing that so many people miss about the Apple Watch announcement. The problem with existing smart watches hasn't been that the features aren't useful, it's that the promised features simply don't work. I owned two different smart watches and had the same experience:

- Extremely limited app selection
- Very, very slow and oversimple apps that did exist
- With input that was just plain cumbersome and unreliable
- And bluetooth connectivity that had to be constantly restarted/reconnected (like, every time you tried to use it, bluetooth was down)

As I've said in previous posts, I'm one of those that does still wear a watch every single day, so I could be an obvious target for a smart watch, at least moreso than people that don't wear a watch at all and haven't done so in years, if ever.

But for a smart watch to make sense, it can't be a worse experience than pulling out the phone. Watches will always lose on the screen size front, so it's got to be compelling in other areas. The phone experience does have some problems (you have to pull it out, it's risky to pull out and manipulate in some contexts—walking in the city, for example, where a drop can kill it and jostles from pedestrians can come easily, it's bulky and conspicuous, you have to put it back, and so on), so it's not inconceivable that a smart watch could make sense.

But smart watches thus far have been lessons in user friction—you had to really, really, really want to do a given task *on your smart watch*. One that I tried for a few days (the Sony watch) only recognized about 10% of the taps that you made (Want to tap that button once? Then tap manically on the screen over the button 15 times in rapid succession and hope one of them takes.) and was so slow and oversimple (presumably due to lower processing power) that even aside from UI horribleness, it just plain didn't do anything very well in practical terms.

If the Apple Watch has:

- Processing power analagous to that of smartphones
- A high-resolution display
- Input surfaces and controls that are as reliable as those of smartphones
- Battery life long enough to get through a day with certainty
- Reasonable ruggedness
- Stable bluetooth connectivity without hassles

Then it could well be a winner, not because it claims to do anything new, but because it actually managed to do what smart watches claim to do. So far, my experience with smart watches was that they claim a lot, then do absolutely none of it in practice. It's not that the feature list sucks, it's that the features themselves haven't actually been implemented in such a way that you can use them without sitting down for ten minutes to have a "smart watch session" and eke out a tap or two.

Comment: I, and most other consumers, have already made the (Score 1) 326

by aussersterne (#47856513) Attached to: Stallman Does Slides -- and Brevity -- For TEDx

choice. Again—the freedom to do what we want vs. the inability to do the things that we want/need to do, yet labeled conveniently as "more freedom (*though you can't do what you want/need to do with it)."

It's a losing argument. I'm happy to pay for a view. The market has set prices reasonably well. I'm happy to pay for Kindle books, for an iPad, for Adobe Creative Cloud, and many other things. They enable me to do the things that I need to do before I *die*.

Free software can offer none of these things right now. My life is finite; I don't have time to wait for the second coming before doing my computing. The freedom to be shafted? Sure, I suppose if that's how you want to see it. Nonetheless, it's what I want to do. Telling me not to, then selling that to me as "freedom" is just not persuasive. Paternalistic, sure. Persuasively free? Not really.

I used Linux exclusively as my desktop for 17 years (1993-2010). I did it because Linux did what I needed at a price that I needed—for most of that time. Toward the end, it became clear that Linux wasn't able to do the things that I wanted to be able to do—that it was restricting my freedom. The pendulum had swung; I switched to the GNU toolchain way back in the SunOS days because it gave me more freedom, not for ideological reasons, but for practical ones—the freedom to get stuff done that I couldn't otherwise get done; by 2007 or so, being stuck with the FSF world was like using stock SunOS back in the '80s—there were things I wanted to get done that I just plain needed other tools in order to accomplish. I was willing, and remain willing (and most consumers are willing) to pay a reasonable cost to accomplish those things. When powerful computing cost $tens of thousands, GNU was persuasive. But now that it's priced reasonably, we're happy to pay.

The heavy costs of a complete platform switch in mid-life kept me on Linux from about 2007 through 2010, but eventually it became clear that a switch was in order. My labor in maintaining a working Linux desktop and trying to bang free and open software into shape to do the things I needed was exceeding the costs of buying an off-the-shelf solution from a proprietary vendor, by several orders of magnitude.

FSF advocates can argue all they want that somewhere down the road, as a result of my having chosen a "non-free" platform, my freedom will be restricted—but I'll be happy to deal with that eventuality when it comes. I have no interest in sitting around for decades to wait and see if more freedom to accomplish my tasks arrives in pure FSFland; by then, my working years will be over. It's not a tenable proposition.

Comment: Stallman's record does speak for itself. (Score 1) 326

by aussersterne (#47855327) Attached to: Stallman Does Slides -- and Brevity -- For TEDx

I began to use the GNU toolchain on SunOS in the '80s; RMS and I are of the same generation, and I value his code and contributions.

However, at the end of the day, his utopian and context-independent understanding of freedom falls flat. Freedom is not about potential, or about futures unrealized. It is about agency, today—at least for most people.

In very simple terms, if what you want is the freedom to watch DRM'ed content that you value, then RMS has no answer for you other than sacrifice—i.e. give up that freedom in the interest of some other freedom that he promises will be better. But that's not an answer to the question, nor is it—practically speaking—freedom at all. I want to watch that movie. RMS suggests that I should choose not to, as a matter of ethnical responsibility and self-interest.

But I already know where my self-interest lies—in watching the movie. And the ethical responsibility to others may be laudable—but it rings hollow to call that a measure of freedom: "Your freedom lies in not doing what you want to do, and others not doing what they want to do."

That's a strange definition of freedom, indeed. It's rather like other utopian versions of freedom, say under the Soviet system—"We are all setting each other free! We have almost no freedom at all today, particularly in comparison to others, but by god, someday, maybe a few decades or a few generations down the road, we'll get there and have far more than them! In the meantime, heads down and sacrifice, everyone! And stop complaining!"

You just won't get that far in the world if you're selling that as "freedom."

Comment: Stallman can't separate free in theory (Score 2) 326

by aussersterne (#47850357) Attached to: Stallman Does Slides -- and Brevity -- For TEDx

from free in practice, i.e. he is missing any concept of substantive freedom or constitutive practice.

Most users can make this distinction easily.

Free in theory but utterly constrained in practice is something most users don't care for. Since most users are not coders, most are much freer in practice with software that "just works." Sure, they *could in theory* be more free with free software that does less, since they could just rewrite the missing parts themselves, without IP encumbrances, but in practice, they would have to dedicate time and resources to learning how to code and architect software that most do not have the time and resources to dedicate.

The choice between "live without functionality that makes you more practically free" and "sacrifice other important parts of your life and study to become a programmer instead if you want that functionality" does not feel like freedom to most users, it feels like constraint.

On the other hand, "take this money that you already have, buy a product that you can already afford, and do the entire list of things you'd like to do" feels very much like freedom to most people.

Stallman's argument is a long-view, edge-case worry that will never affect most users. I'd argue that for 90 percent of the users out there, limiting themselves only to free software would actually make them less free in practice, because the actual, real-world universe of things they could likely manage to do with their tech on a day-to-day basis as a result would, in practice, be shorter.

Stallman's myopia is not new—it goes fairly far back in western philosophy. But as has long been pointed out, finding a way to drop out of society may be the path to the greatest freedom in theory, but in practice, society (roads, planes, trains, automobiles, electricity, grocery stores, and so on) makes most of us more free, even though it comes with a bunch of restrictions (a.k.a. laws) that don't afflict the lone "natural man" that has no connection to it.

But in fact the lone "natural man" is unlikely to ever be able to duplicate, in practice, every enablement and enabling facility that society is able to grant—even if he is free to duplicate them himself, without rules, when outside of society—in theory.

Comment: For 3rd party batteries, I've had good luck with (Score 5, Interesting) 131

by aussersterne (#47733373) Attached to: Ask Slashdot: Where Can I Find Good Replacement Batteries?

Anker products.

As you note, the problem with batteries is there's just so much undifferentiable import crap. Lots of it has fancy packaging.

Anker is no doubt trafficking in generics as well, but they do have their own design department (even goods like their Qi chargers that are made out of glass and metal have logos embedded in them and don't look like everyone else's generics) and when I posted a lukewarm review on Amazon ("Seems to work, nothing impressive, but good that it works.") about a phone battery, a rep with native English contacted me immediately and asked if there was anything they could do or offer to improve my experience from lukewarm to stellar.

So that at least is indicative of a company that cares. Note that I don't work for Anker, but since that experience (the phone battery was my first purchase of their products) I've purchased a number of subsequent products and none of them performed more poorly than the original OEM equipment, so that's at least something in this world of mostly fake batteries.

Comment: Or save costs w/R6300 (Score 1) 427

by aussersterne (#47635869) Attached to: Ask Slashdot: Life Beyond the WRT54G Series?

I have an R6300 (much less expensive, 90 percent of the power) and routinely saturate our 802.11N channels using DD-WRT, including to the outside world (connected via Google Fiber, which includes its own router, but a router that's significantly less cool). Before we had GF, we used the DD-WRT QoS features heavily and it was absolutely perfect.

The router is handsome, has been rock solid and running strong for many months now, and only cost $100 on sale at a Best Buy retail store. Prices may reach even lower now, particularly when sales are on.

Comment: The parent's question was not a moral one, (Score 1) 172

by aussersterne (#47608541) Attached to: Sony Tosses the Sony Reader On the Scrap Heap

so spare me the politics.

It was "Why is Sony failing?"

The reason that sony is failing is that you can buy (or, in your terms, "rent") more content, more accessories, more apps, more of everything, and do so more conveniently, from competitors products. The device itself is not the failing; it is that the usefulness of the device is diminished by the relative lack of things to do with it, and the lack of ways to do so conveniently.

It matters not at all what you think of the big picture to answer the posed question; it is simply that whatever Amazon offers, Sony offers *less* of it—not in the device hardware, but in everything that surrounds the device hardware, in the ways that the device hardware can be used. Sony's hardware is thus less useful, not for reasons relating to hardware or UI design, but for reasons relating to business relationships, customer-facing opportunity structure, and so on.

The politics of DRM and so on is an important discussion to have in our political life, but the fact that Amazon offers DRMed books has little to do with why Sony is failing (Sony, of course, offered the same—just fewer of them, with fewer ways to get them on the device, and fewer accessories to use with it).

Yes, the community is the product—it is also the product that the community consumes. Yes, publishers and manufacturers skim value off the top of that circular transaction. That is, as you point out, the business model.

And what I am saying is that that is the *dominant* business model right now, and that Sony sucked at it in comparison to Amazon or even to Barnes and Noble.

Comment: They're failing at UX, bigtime. (Score 1) 172

by aussersterne (#47607251) Attached to: Sony Tosses the Sony Reader On the Scrap Heap

They're still working 20 years behind everyone else, caught in a love for industrial and UI (as opposed to UX) design.

They don't get the "ecosystem" concept. In fact, they actively fight it while everyone else is trying to build it.

Everyone else has known for a decade at least that every product is part of a service.

Sony is still busy thinking that every service is part of a product.

Others: The product is one of our service's features/facets.
Sony: The service is one of our product's features/facets.

So their devices are technically great, but too often they come narrowly bound to half-assed services that have only seen enough investment to allow the product to ship with the basic claim that it's functional. As a result, you can't actually practically use their products for nearly as much or nearly as well as competing products. The content isn't there. The accessories aren't there. The third parties aren't there. The fellow users interacting aren't there. Other devices may be technically inferior, but that have a large ecosystem of content, enthusiasts, third-party developers, accessories, etc. behind them.

While everybody else is practically begging the world, "Please, community! Embrace our product and take it in organically emerging directions!," Sony is busy saying "Get lost, community! We're in control here; stop trying to take this in non-approved directions!"

Other tech companies would kill to get a community going. Sony would kill anyone that claims to be a part of a "community" around their product.

"Oh dear, I think you'll find reality's on the blink again." -- Marvin The Paranoid Android