Do you know how much it costs to sell an $800 hammer? It's easy to sell a $10 hammer. For the $800 one, you need to hire a sales staff and lobbyists getting government contracts. You need to entertain your buyers, you may have to do trial runs, POC, RFP, provide 'free' training etc.. These things are all must be added into the cost of the product.
I doubt Nintendo has sent salespeople to visit the doctors in the Melbourne, nor have they likely taken them out for dinner, provided them with equipment leasing options, or guaranteed a service and replacement contract.
When I sent my Wii in for repair, it took six weeks and I lost all my data. You can't expect hospitals to get the same level of service as consumers.