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Comment: In my experience... (Score 1) 283

by amalek (#46777757) Attached to: Ask Slashdot: System Administrator Vs Change Advisory Board
.. as the admin for a couple of hundred Windows servers, an efficient CAB is your friend. As another said, they have your back, and that of the business (and by extension, the poor guy who is up at 4am fixing any issues introduced). That said, I've also worked with companies and CABs that know how everything is written in the ITIL handbook, but with no clue of how to put it into (an efficient) practice. It sounds like your CAB just wants the paperwork done - did you bring on consultants recently? - and think/hope it will mitigate the risks involved with patching. Change request for patching on a development environment? Routine change. Keep up with the news for any issues from this month's patches. You patch dev, or your pre-prod environment or whatever you have, monitor for a few days and if all is good you apply the same patches to your production machines. This is enough risk mitigation for most, and it gets the job done at the end of the day. Make up a nice RACI chart (Responsible, Accountable, Consulted, Informed) for the whole process - you are probably R/A for successful patching, but, the CAB will provide the approval for you to go ahead. They won't allow you to do it if there's a big release, or some on-going issues. Then you only need to know how to push the patches and have a good engineer to fix anything that might occur on the night, and the accountability trail takes care of any finger-pointing and addresses any gaps in the process you might have noticed. Start slow, start small. Work your way up in volume as the becomes more like a routine change.

+ - System Administrator vs Change Advisory Board 1

Submitted by thundergeek
thundergeek (808819) writes "I am the sole sysadmin for nearly 50 servers (win/linux) across several contracts. Now a Change Advisory Board (CAB) is wanting to manage every patch that will be installed on the OS and approve/disapprove for testing on the development network. Once tested and verified, all changes will then need to be approved for production.

Windows servers aren't always the best for informing admin exactly what is being "patched" on the OS, and the frequency of updates will make my efficiency take a nose dive. Now I'll have to track each KB, RHSA, directives and any other 3rd party updates, submit a lengthy report outlining each patch being applied, and then sit back and wait for approval.

What should I use/do to track what I will be installing? Is there already a product out there that will make my life a little less stressful on the admin side? Does anyone else have to go toe-to-toe with a CAB? How do you handle your patch approval process?"

+ - Reddit cofounder drops /r/technology mod status after censorship drama->

Submitted by Anonymous Coward
An anonymous reader writes "Reddit cofounder and longtime r/technology moderator Alexis Ohanian (kn0thing) has stepped down as moderator of Reddit's largest technology forum after reports surfaced that fellow moderators had installed a bot to censor headlines containing dozens of words, including “Bitcoin,” "NSA," and "net neutrality."

The drama intensified when a recent post containing two of these banned terms in its title made it through—apparently because it was submitted by r/technology moderator and power-user maxwellhill, an indication that moderators are "supposedly approving their own posts while simultaneously 'censoring' the users who post similar content," one redditor told the Daily Dot."

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Comment: Bah (Score 1) 140

by amalek (#38266028) Attached to: Ticketmaster Customers, Get Ready For Your (Tiny) Class-Action Payout
They suck on more levels than that. Wish I got here earlier so more people could read this.
1) Their login form sends incorrect passwords so I can't login to print my tickets
2) they refuse to support me on this since I bought the tickets through a 3rd party (actually Ticktackticket, who they bought years ago)
3) I point this out, they still refuse to help because apparently the gig is in Mexico (it's in Spain)
4) I lost 60 euros on this bullshit and they still refuse to offer any level of support

Moral of the rant: ticketmaster suck, and interminably so.

Comment: m3th1nks (Score 2) 173

by amalek (#38127688) Attached to: How Technology Is Shaping Language
There is no issue with "textspeak" or anything like that. A good command of a language is needed in order to convey meaning in an abbreviated manner.

The only problem is where the literacy level of the individual is low enough that they'll use this format in other forms of communication which don't necessarily require such heavy brevity. It's not Twitter's fault, or phone networks who limit SMS characters. It's education, pure and simple.

The more cordial the buyer's secretary, the greater the odds that the competition already has the order.