You know, I always liked the system layout of the TI-99/4a
I'm not interested until it's strong enough to use as a space elevator ribbon.
I run bug/task reporting tools at a marginally large company. We use Atlassian Jira for that, and one of the processes that has worked well to capture data from non QA type folks is a bug type called "simplified bug" that simply has space to comment, add screen shots, and feed in minimal data (what release is it, platform, and maybe two others).
Any bugs filed from simplified that appear coherent enough are modified into a full regular bug, with some followup. It's a bit more labor intensive, but the qa team has a few people watching the simplified bug list, and we get a lot of useful data from it.