I second that. I used to have the exact same problem with massive disconnect issues in the evening. ( I'm on DLS. I recently moved about 200 meters across the railroad lines and can't get cable now. ) The problems 'magically' disappeared when I switched provider. The exact same infrastructure but now my connection is pretty damn stable. Oh and try to get support from Virgin as a DSL customer - a horrible experience. They clearly regard you as second class customer.