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Journal: The tragedy of brain-dead apparatchiki entrusted with the care of children. 6

Journal by jcr

Earlier today, I read an account of a little girl getting a severe sunburn while on a school field trip, because of an unconscionable policy prohibiting children from possessing sunscreen while at school or on school activities. I looked up the name of the spokesman who had the nerve to try to defend this policy to the press, and wrote her the following e-mail:

Miss Chancellor, you and the pinheads you serve in the Northeast Indecent School District are a tragic example of the kind of abject incompetence that pervades American public schools in the past several decades.

I would urge you to resign and pursue employment in the janitorial services industry, but youâ(TM)re obviously too goddamned stupid to be trusted with cleaning supplies.

-jcr

Well, it would appear that Miss Chancellor was offended by my criticism, and she replied thusly:

Your comments do not warrant an intelligent response. Clearly - you do not have all the facts.

Now, it's rather unusual for an apparatchik in a shitstorm to bother to respond to any of the angry e-mails they get, so naturally I have replied:

On Jun 6, 2014, at 10:26 AM, Chancellor, Aubrey wrote:

>Your comments do not warrant an intelligent response.

Since youâ(TM)re entirely incapable of an intelligent response, that just works out fine and dandy now, doesnâ(TM)t it?

>Clearly - you do not have all the facts.

The fact is that when you screw up like this, the thing to do is apologize and promise the parents, the child, and the rest of the community that it will never happen again. You donâ(TM)t double down on your idiotic policy of depriving children of sunscreen.

When children are entrusted to you by their parents, your paramount duty is to ensure their safety and well being. it is NOT to sacrifice their welfare to your psychotic need for obedience.

-jcr

More on this as it develops. Start the popcorn.

User Journal

Journal: 2+ port router+asterisk server? 14

Journal by drinkypoo

I need a new system on which to run asterisk, bonus points if I don't have to configure it from scratch. I'd like to spend less than $200 (ideally I'd pick up something used if necessary for $100) but I have storage devices available, whether CF, SD, USB, or what have you. It can have wireless, but it doesn't have to because I have a routerboard for that. I have found my pogoplugs to be unreliable at best.

User Journal

Journal: Throwing in the towel on Facebook. 7

Journal by jcr

Last post to FB:

In the time since I created this Facebook account in 2006, I found a bunch of old friends, met many new ones, wasted a whole lot of time, had some arguments that never would have happened in real life, and been frequently annoyed by the business decisions FB has made.

This post will be my last. I will delete this account 48 hours from now. Those of you who want to keep in touch can reach me as always at jcr@mac.com, which I've had for at least a decade.

All's well that ends. I wish you all peace, love and happiness.

It feels like leaving high school. There are people there that I will always care about, some that I love, some that I barely know, some that I have no idea how I met in the first place or why they're in my FB friends list.

A very smart friend of mine is working on changing social media from a site and a vendor that sells the users' info to advertisers, into a protocol that would operate on a peer-to-peer basis, with strong security to ensure that what we write goes to those we wish, and no one else. I hope he succeeds, and I look forward to making a fair bit of cash shorting FB when the writing appears on the wall.

  I will thank my friends who worked on FB, and every user there who ever shared a heartwarming, interesting, inspiring, or even outrageous bit of information that I wouldn't have found otherwise. Congrats to all the FB millionaires and worker bees, I wish them all the best.

I'll still be NSResponder here on /., on StackOverflow and Twitter. The internet is still a lot bigger than Facebook, and I'll see you all around.

User Journal

Journal: Continuation on education 13

Journal by jd

Ok, I need to expand a bit on my excessively long post on education some time back.

The first thing I am going to clarify is streaming. This is not merely distinction by speed, which is the normal (and therefore wrong) approach. You have to distinguish by the nature of the flows. In practice, this means distinguishing by creativity (since creative people learn differently than uncreative people).

It is also not sufficient to divide by fast/medium/slow. The idea is that differences in mind create turbulence (a very useful thing to have in contexts other than the classroom). For speed, this is easy - normal +/- 0.25 standard deviations for the central band (ie: everyone essentially average), plus two additional bands on either side, making five in total.

Classes should hold around 10 students, so you have lots of different classes for average, fewer for the band's either side, and perhaps only one for the outer bands. This solves a lot of timetabling issues, as classes in the same band are going to be interchangeable as far as subject matter is concerned. (This means you can weave in and out of the creative streams as needed.)

Creativity can be ranked, but not quantified. I'd simply create three pools of students, with the most creative in one pool and the least in a second. It's about the best you can do. The size of the pools? Well, you can't obtain zero gradient, and variations in thinking style can be very useful in the classroom. 50% in the middle group, 25% in each of the outliers.

So you've 15 different streams in total. Assume creativity and speed are normally distributed and that the outermost speed streams contain one class of 10 each. Start with speed for simplicity I'll forgo the calculations and guess that the upper/lower middle bands would then have nine classes of 10 each and that the central band will hold 180 classes of 10.

That means you've 2000 students, of whom the assumption is 1000 are averagely creative, 500 are exceptional and 500 are, well, not really. Ok, because creativity and speed are independent variables, we have to have more classes in the outermost band - in fact, we'd need four of them, which means we have to go to 8000 students.

These students get placed in one of 808 possible classes per subject per year. Yes, 808 distinct classes. Assuming 6 teaching hours per day x 5 days, making 30 available hours, which means you can have no fewer than 27 simultaneous classes per year. That's 513 classrooms in total, fully occupied in every timeslot, and we're looking at just one subject. Assuming 8 subjects per year on average, that goes up to 4104. Rooms need maintenance and you also need spares in case of problems. So, triple it, giving 12312 rooms required. We're now looking at serious real estate, but there are larger schools than that today. This isn't impossible.

The 8000 students is per year, as noted earlier. And since years won't align, you're going to need to go from first year of pre/playschool to final year of an undergraduate degree. That's a whole lotta years. 19 of them, including industrial placement. 152,000 students in total. About a quarter of the total student population in the Greater Manchester area.

The design would be a nightmare with a layout from hell to minimize conflict due to intellectual peers not always being age peers, and neither necessarily being perceptual peers, and yet the layout also has to minimize the distance walked. Due to the lack of wormholes and non-simply-connected topologies, this isn't trivial. A person at one extreme corner of the two dimensional spectrum in one subject might be at the other extreme corner in another. From each class, there will be 15 vectors to the next one.

But you can't minimize per journey. Because there will be multiple interchangeable classes, each of which will produce 15 further vectors, you have to minimize per day, per student. Certain changes impact other vectors, certain vector values will be impossible, and so on. Multivariable systems with permutation constraints. That is hellish optimization, but it is possible.

It might actually be necessary to make the university a full research/teaching university of the sort found a lot in England. There is no possible way such a school could finance itself off fees, but research/development, publishing and other long-term income might help. Ideally, the productivity would pay for the school. The bigger multinationals post profits in excess of 2 billion a year, which is how much this school would cost.

Pumping all the profits into a school in the hope that the 10 uber creative geniuses you produce each year, every year, can produce enough new products and enough new patents to guarantee the system can be sustained... It would be a huge gamble, it would probably fail, but what a wild ride it would be!

User Journal

Journal: Well, that about wraps it up for e-trade. 2

Journal by jcr

E-mail to Neal Martin, E-trade's vice president of customer service:

Well Neal,

I doubt that this message will actually get to you personally, but what the hell.

After the fracas over the last few weeks in which e-trade failed to issue me a second ATM card, I finally got around to transferring the bulk of my shares to a competent broker.

The automatic mail from e-trade notifying me of the transfer included this paragraph:

E*TRADE strives to achieve best in class service and is focused on meeting all of your financial needs. We would like to understand your reason for your transfer out and see if there are any improvements we can make to serve you better in the future. If you have the time to discuss, please call us at 1-800-ETRADE -1 (1-800-387-2331).

The fact is, after going around with your underlings a few times on my requirement for a second card, and having told each of them several times that this was a deal breaker, I know that the claim that youâ(TM)re âoestriving to achieve best in class serviceâ is nothing but marketing drivel. Indeed, my direct, personal experience has shown me that my business isnâ(TM)t important enough to get on the radar of anyone who would actually solve the problem.

I had already planned to find another broker, but the thing that made me hurry up and do so was receiving your oh-so-thoughtful gift of an e-trade gym bag. So, after refusing my very simple request, you apparently assumed that Iâ(TM)d be satisfied if I just got a bag to advertise an incompetent financial institution to my friends.

Looking at the transaction log, I see that e-trade has charged me $25 for the privilege of taking my property elsewhere. Now, Iâ(TM)m sure you have something in your fine print that allows you to do that, but itâ(TM)s still kind of shitty on your part. Given that youâ(TM)re not even capable of issuing two cards on one account (as you had done for the previous decade or so), waiving that fee is probably entirely beyond the capabilities of the fifth-rate keyboard monkeys in your so-called âoeIT departmentâ, so you can go ahead and keep it. Iâ(TM)m getting a nice welcome gift from your competition, which I didnâ(TM)t even ask for.

Would you like the gym bag back?

-jcr

User Journal

Journal: Even less impressed with E-Trade. 3

Journal by jcr

Got this from some minion at E-trade, since the VP I wrote to was apparently too busy to answer a customer personally:

Good Morning Mr. Randolph,

We received your email inquiry to our VP of Customer Service, Neal Martin on 8/5/13. We regret that we are unable to accommodate your request for two ATM cards for your account. We appreciate your feedback and it has been shared with management and our product teams for review. If you have any additional questions or concerns feel free to contact me at [phone number deleted]

Thank You,

[Name redacted]
Corporate Support Manager
Alpharetta GA
E*TRADE Securities LLC
[phone number redacted]

Manager? Yeah, right. In a functioning company, a manager is someone who takes the initiative to solve a problem.

I left the VP's name because he fully deserves to have this come up when someone googles him in the future.

My response:

[redacted],

You might mention to Neal Martin that when a customer responds to an email message that has his name on it, itâ(TM)s rather poor form to pass the buck to someone else unless that other person is capable of solving the problem.

I was a more-or-less satisfied customer of E-trade for over a decade. I will be transferring my assets to another broker in the near future, as soon as I determine which of your competitors can demonstrate the competence that E-trade has abandoned.

-jcr

User Journal

Journal: Rather unimpressed with E-Trade today.

Journal by jcr

I've been a customer of theirs for over a decade, and I've had two ATM cards for the same account for many years. Recently, I needed to cancel one of the cards and instead of just replacing that card, they cancelled both of my cards. I just sent the following message to Neal Martin, VP of customer service at E-trade.

Neal,

I got a call from one of your employees this morning, Meagan something, who told me that after looking into it she wasnâ(TM)t able to find a way to issue a second card for my account. Her suggested workaround was that I should open another account, and get an ATM card for that account.

So, because of your IT departmentâ(TM)s refusal to fulfill a very simple request, E-tradeâ(TM)s âoesolutionâ is that I should give you MORE of my business, and incur whatever additional costs are associated with having a second account. Not to mention that using a second account means that if I lose a card while traveling, Iâ(TM)ll either be dead in the water for a day while funds get transferred to that second account, or Iâ(TM)d have to have money parked in that second account already.

Now, Iâ(TM)m a software engineer myself with a fair bit of experience in financial systems. In my Wall Street days, I worked at JP Morgan, Salomon Brothers, and UBS/Warburg. I know that there is indeed a way to solve the problem at hand, even if it requires manually editing a database to make it happen. If my business is important enough to you, youâ(TM)ll direct your IT department to do so.

In the meantime, I suggest your inform all of your employees in customer-facing roles that âoesecurity policy" is not an excuse for incompetence.

-jcr

The message above was a follow-up to this one:

Hello Neal,

I have been an E-Trade customer since 2002 or thereabouts, and I currently have about [redacted] in assets on deposit with e-trade.

Iâ(TM)ve got to say, Iâ(TM)m on the verge of taking my business elsewhere and itâ(TM)s because of something that should be trivial for you to solve.

Iâ(TM)ve had two debit cards for my account for a decade or more, and Iâ(TM)ve just been told that I can only have one now. This doesnâ(TM)t work for me, because I travel quite a bit, and I like to keep one card in the safe in my hotel room, and have the other one on me. If I lose a card while traveling, I do not want to be stranded without a way to access my funds.

Yesterday, I spoke with a representative who told me that he had figured it out and was sending me an additional card, but this morning he called me back and told me that he couldnâ(TM)t do it after all. Just now, I spoke with another representative from your âoeCorporate Relationship Managementâ team, and heâ(TM)s looking into it.

Iâ(TM)ve generally been happy with E-trade up to this point, but if you canâ(TM)t issue me two cards as before, itâ(TM)s a deal breaker. I hope you get this figured out.

Also, donâ(TM)t put your name on an e-mail address that doesnâ(TM)t go to you directly. Itâ(TM)s insulting.

-jcr

The upshot is I did some shopping around and found that Scottrade's fees are lower than E-trade's. The first brokerage company I find that can issue two cards on one account will get my business.

User Journal

Journal: Another interesting stint at Apple. 5

Journal by jcr

For the last two years (almost), I was back at Apple working on the UI frameworks that the ProApps and the iApps use to give them their distinctive look. Interesting work, nice people to work with, and now I can say that there's some of my code in most of Apple's Pro and consumer apps on the Mac.

To everyone in PhotoApps, ProApps, Frameworks, and Dev Tools, thanks much! I enjoyed working with you.

-jcr

User Journal

Journal: nosupportlinuxhosting fail

Journal by drinkypoo

I decided to try out nosupportlinuxhosting but they appear to have suspended hyperlogos.org without notice or explanation. I sure hope I don't have to issue a chargeback, that would be stupid. I'm already waiting for Amazon to process two returns that have been sitting around at their facilities for weeks.

User Journal

Journal: This website has gone to shit 1

Journal by drinkypoo

I'm not talking about the content, that has always been shit
I'm talking about what happens when I try to modify my relationships.

OK

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@slashdot.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.2.3 (CentOS) Server at slashdot.org Port 80

Of course I reported the error. Of course I never heard back. Now I'm seeing it again.
Slashdot is basically unusable without friends/foes lists.

User Journal

Journal: Users opt in, but they don't opt out

Journal by drinkypoo

Google will tell you that their collection of "anonymous" location statistics is opt-in. That is, technically, true. However, on Gingerbread it is not opt-out. Once turned on, there is no option to disable it, that was added later. That, or I have forgotten all I once knew about google-fu. I can find how to change your mind about this on ICS, but not on GB.

"An open mind has but one disadvantage: it collects dirt." -- a saying at RPI

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