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Another company I used to work for would require you give them an email address so HR could send them an email and ask some questions that required longer answers to see how articulate they would be. Seemed to work well for their needs.
We do have other clients that prefer other mediums but we always ask to record the conversation if in voice so we can archive it. When we get back to it later, someone will write-up a summary to keep things trackable.
Someone attacked your work ethic but I disagree with their summation. Big universities teach people that IT is "all customer service" but that's not entirely true. Customer service is always important and hell, I'm a pretty nice guy but if I can't do the job being the ultra nice guy only gets the customer to yell at me a little less when I screw it up. I'd rather not screw it up. I worked the amusement park business for the better part of 15 years both in IT and out so I pretty well got the customer service part down. I've worked in big corporate and small guy shops and, in the companies that really matter, guys like us make the difference.
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But what do you want really? They were planning ahead by putting "Forever" in the name. The general public just didn't get the memo.
It was a very sad day for us and the space program.