You know what? I'm a "lapsed Apple guy"... ran MacBook pros for years, had iPhones... now I'm Android and Windows. Reason? The "Genius Bar". Yeah... I'm going to take 2 hours out of my day to go to the closest Apple store... which is in the mall... which sucks because I hate malls. I have to fight for parking, battle my way past the Starbucks stand where the hipsters are yelling at the Barista because the milk has .01% too much foam on their triple-espresso low fat low carb mocha latte frappucino hot... to finally put my name on the list for the Genius where I'm in a one hour queue to get some just-out-of-college hipster who was probably earlier yelling at that same barista to waggle his waxed moustache ends at my laptop and tell me that it's broken. I freaking know that. Then they tell me how they could fix it there but this is a return-to-base factory warranty and that I now need to go fight my way to the FedEx store in a different freaking mall to ship the tucker to Cupertino and be sans laptop for a fortnight.
You know what? When my Alienware dies, Dell will SEND A FREAKING TECH TO MY HOUSE. On my schedule... not a cable-company "sometime-between-10am-and-2020", but a guy who calls me up and makes an appointment to make sure I'm home. If he doesn't bring the part he'll take it with him and either ship it return-to-base himself or he'll get the part overnighted. I don't need some 20-something hipster telling me it's broken... I have being working in technology since before he was born (most likely) and I can diagnose this shit in my sleep.
Oh, and you know what? Every MacBook Pro I've ever purchased has gone back to base for some warranty repair. All of them. Except my last one which suffered a GPU problem literally the week after the warranty expired (one of the many 2011 model 15" units with cracking solder balls that Apple still won't admit is a problem). That latter was the last straw for me... Apple products are beautiful but every one of them has been fundamentally flawed, and their support is a joke. My Alienwares (I have three) have been rock solid... only a lid replacement on an M11xR1... and again Dell sent a tech to my house to fix it. I have an AW15 on order too to replace the MBP... which is away to get the solder balls repaired AT MY COST and then will find its way to eBay. Thus will end my Apple experience.
Oh, and as much as Apple fanboys like to give Microsoft shit, I am typing this on a first-gen Surface Pro that is my take-everywhere PC, has traveled extensively and has been absolutely rock solid. Five years ago if you had told me I'd EVER say that about a Microsoft product I would've seriously laughed in your face.